Date posted: 2010/01/18

• Drive branch operational and growth objectives in order maximise profitability
• Drive unique Capitec Bank client service experience
• Drive performance and service culture in branch
• Coach and energise team members
• Plan and implement marketing plans
• Coordinate arrears and sales processes
• Coordinate branch administrative processes

• Grade 12
• Experience in financial/retail/client service environment, preferably as a manager
• Good general knowledge of payment systems, client profiles and arrears follow-up procedures
• Fluent communication skills in English, with the ability to speak and understand an African language preferred
• Computer skills (Ms Office)
• Strong client service and administrative orientation
• Analysing and diagnosing skills
• Decision making skills
• Action orientation
• Planning, organising and implementation skills
• The ability to delegate tasks, coach and support, motivate and energise, and offer structure and guidance to team members
• Sound business acumen
• Meeting the minimum requirements on psychometric assessments
• Clear criminal/credit record
• Code 08 license and own transport

Alicia Ramazan
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