Report a Lost or Stolen Card

Has your Global One debit card been lost or stolen? Please contact the Client Care Centre on 0860 10 20 43 now to report the matter. We'll stop your card immediately to prevent the cardholder from accessing your funds in the event that they also have your PIN.

When you call, we'll stop your card immediately to prevent the cardholder from accessing your funds in the event that they also have your PIN.

If you are not in South Africa, please call the Client Care Centre on +27 21 941 1377.

Please feel free to contact our team should you have any further questions.

Banking Safety Tips

Avoid using the ATM if there are any suspicious-looking individuals loitering or if the area is dimly lit
Always have your card ready in your hand before you approach the ATM
Don't use an ATM if you notice anything unusual indicating it may have been altered or tampered with
Be especially cautious when strangers offer to help you at an ATM, even if you're experiencing difficulty with the transaction
Don't allow yourself to be distracted while you're at the ATM and don't accept help from a stranger
Don't let anyone see you enter your PIN at an ATM or instore banking terminal. Shield the keypad with your hand when entering your PIN
Never disclose your PIN to anybody, not even to the bank or the police
If you feel the ATM is not working normally, press the 'Cancel' key and withdraw your card and then proceed to another ATM
If your card gets jammed, retained or lost, or if you're interfered with at an ATM, report this immediately to the bank and/or the police using the helpline provided on the ATM
Take your time to complete your transaction and secure your card and cash in your wallet, handbag or pocket before leaving the ATM
Your PIN is your personal key to secure banking. Ensure that you keep it that way and don't share it with anyone
Memorise your PIN and never write it down
Don't use an obvious PIN or one that is easy to guess, such as your birth date
Change your PIN often. This makes it difficult for others to guess your PIN or use it to access your account should they see you entering it at an ATM