Contact us
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Client careFor general product, service and branch enquiries. 24 hours a day, seven days a week.Tel: 0860 10 20 43 |
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ESTF SupportFor Employer Salary Transfer Facility enquiries only. 24 hours a day, seven days a week.Tel: 0860 66 77 06 |
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Merchant Services SupportFor point-of-sale and merchant enquiries only.Tel: 0860 66 77 06
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General contacts
Advertising and Sponsorships
Email:
Corporate Affairs
Email:
Resolving Complaints or Disputes
- Report the matter to the branch manager.
- If you are not satisfied with the outcome, call the Client Care Centre on 0860 10 20 43. Ask the agent for a reference number.
- Your complaint will be directed to the appropriate department for a prompt response.
- You will be informed of the outcome within five working days.
Ombudsman for Banking Services
Capitec Bank supports the Ombudsman for Banking Services ("Ombudsman") and subscribes to the Code of Banking Practice which can be obtained here. The Ombudsman is an independent body that acts as an impartial mediator for unresolved complaints between a client and his/her bank. This is achieved by investigating complaints from members of the public, mediating between the parties in the dispute and, where mediation is unsuccessful, making settlement recommendations. This service is offered free of charge.Ombudsman requirements
If your complaint has not been satisfactorily resolved by Capitec Bank, you may contact the Ombudsman. Please note the following when lodging a complaint:
- Complaint must be in writing
- Complaint must have been formally lodged with Capitec Bank and the client (you) must be unhappy with the response
- Capitec Bank's official complaint reference number must be quoted as evidence that the complaint has been lodged
- Your full contact details must be supplied.
Postal address
The Ombudsman for Banking Services
PO Box 5728
Johannesburg
2000
Tel: 0860 800 900
Fax: +27 11 838 0043
Website: www.obssa.co.za
