Key facts
as at 28 February 2009- Established: 1 March 2001
- Listed on the JSE: 18 February 2002
- Retail bank registration: SA Reserve Bank
- Over 1.8 million clients *
- Number of branches: 360
- Number of employees: 3 414 *
- Shareholders’ funds: R1.4 billion (2008:R1.2 billion) *
- International partnership: MasterCard
- Year-end: February
- Auditors: PricewaterhouseCoopers Inc
- Registered address:
10 Quantum Street, Techno Park, Stellenbosch
- Directors [ click here ]
* For financial year-end 28 February 2009
Established
Capitec Bank Holdings Limited was established on March 1, 2001 and listed on the JSE Limited on February 18, 2002.Focus
Capitec Bank is a retail bank, which focuses on providing accessible and affordable banking services to clients via the innovative use of technology, in a manner which is convenient and personalised.Value
The all-in-one Global One Banking Facility is the most affordable day-to-day transaction account available. It is also the most attractive and flexible savings package of its kind in the market with the highest interest return for the everyday saver. Furthermore, this facility provides access to a very price competitive range of credit products with the added advantage of immediate availability of funds. Transacting value is unbeatable, as purchases with the Global One Gold Card incur no fees and cash withdrawals at selected retailers can be done for only R1 per transaction. Access to the easiest online banking completes this substantial package! Despite competition in the market, the Global One offer enjoys phenomenal success, with client numbers now in excess of 1.8 million.Convenience and simplicity
Capitec Bank’s unique offer is communicated in such a way that everyone clearly understands what is being delivered and how much they are paying for it. Added to this is the paperless application process for transacting, savings or lending options, making our offer the most simplified and accessible in the market. This Global One Banking Facility gives clients access to a range of products that fulfil their essential banking needs and which are all managed via a single card.The application process for savings accounts and personal loans is effortless, taking just minutes to complete. Where credit applications are concerned, the credit-granting process complies with the National Credit Act and gives approval of applications in minutes.
Convenience has been further enhanced with minimum banking hours that are from 08:00 to 17:00 on weekdays and 08:00 to 13:00 on Saturdays. Our 360 branches are often open from 07:00 to 19:00 on peak days to accommodate clients commuting to or from work.
Agreements have been established with major retailers to give clients access to the banking system. Purchases and cash withdrawals can be done at any till point at Shoprite, Checkers and Pick n Pay. The Maestro- and Visa- endorsed Global One debit card facilitates local and international card purchases at most retailers. Capitec Bank is also part of the Saswitch network, so clients can access not only our 765 ATMs, but all other banks’ ATMs nationwide for cash withdrawals and transacting.
Security
Client account security is key at Capitec Bank and advanced technology is used to prevent unauthorised or illegal access. All transactions performed by branch consultants are controlled via biometric authorisation. This enables paperless tracking when account enquiries arise, facilitating speedy resolution. Further enhancements to security are being implemented via biometric verification of clients.In addition to biometric verification, photo ID is used to facilitate instant client recognition. A digital photograph of the client is captured during the opening of the Global One Banking Facility. Whenever clients visit a branch, they swipe their Global One Gold Card before being prompted to enter their unique PIN. The system recalls the client’s photograph, allowing the consultant to identify the client in person.
ATMs and drop safes ensure that Capitec Bank’s branches are largely cashless, which provides a safer and more accessible environment to clients, with reduced risk of robberies.
The retail internet banking service offered by Capitec Bank from January 2008 uses a unique security token which generates a once-off code each time a registered user does a transaction. This is in addition to normal user identity verification and passwords. Security tokens are issued during the registration process and linked to a client’s account.
Personal service
Capitec Bank consultants are employed for potential and trained for skill. This ensures consistent quality at the service interface. They are specifically selected from local communities where the branch is situated, to afford clients the opportunity of being served in the language of their choice. Branches are situated where clients shop, commute and work. The branch design promotes an open and friendly atmosphere with a focus on personal support and service.Our consulting processes are directed at empowering clients to make the right choices given their individual needs.
Capitec Bank has a dedicated 24-hour client care centre which gives clients assistance when they need it. Capitec Bank also encourages personal development by promoting a basic financial skills programme made accessible to interested parties.
Innovation
Capitec Bank invested in world-class systems and innovative technology to provide unique products and services to the market. While this has delivered accessibility, simplicity and good value for money to clients, it has also enabled a streamlined, low-cost service platform which drives high volume efficiency. Our system-driven service model which uses biometrics, photo verification and card access, means diverse skill levels are not required throughout the entire branch network. No costly backoffice functions are required in branches and the innovative system design ensures that the minimum resources are used for the centralised control and support functions. In-branch processes are continuously being improved to simplify client flow and reduce administrative demands. Further enhancements are being designed and will be applied in 2008/9 to improve efficiency and increase capacity.Mobile banking is another innovation from Capitec Bank. This takes banking to the market and gives clients the opportunity to open a Capitec Bank account, do transactions or activate savings facilities from their place of work.
Registered address
10 Quantum StreetTechno Park
Stellenbosch
7600
+27 (0)21 809 5900
