Sustainability review 2009
Clients
Capitec Bank focuses relentlessly on differentiating itself in the eyes of the client by using innovative technology that delivers the most accessible, lowest-cost banking in the market. This accessibility is underpinned by simplified banking processes and procedures which require no completion of forms by clients for transactions. The bank system is unique in that it is also geared to deliver realtime solutions to client needs on a technology platform that is open-ended. This platform allows clients to define product parameters and features which suit them rather than conform to predefined features structured by the bank.Clients want to feel in control of their financial lives. Capitec Bank delivers the easiest and most simplified product use and pricing available which empowers clients to make the best choices, while knowing exactly what costs they are committing to. This is enhanced by a service platform that simplifies decision-making at the front-end. It enables consultants to focus on explaining options to clients rather than managing administrative procedures.
The bank’s focus will remain on continuous innovation of the banking processes to make sure that Capitec Bank remains a unique deliverer of banking products and services.
