Proof of Residential Address

We accept any of the following original proof of residential address (must be in South Africa) documents that contain your full name and/or initials, surname and your complete residential address:


Rates and taxes (utility) account (less than 3 months old)
Body corporate/Share block correspondence (less than 3 months old)
Salary slip/Salary advice (less than 3 months old)
IRP5 certificate issued by your employer (less than 12 months old)
Telkom account or any other fixed-line provider account (less than 3 months old)
Bank statement from a bank other than Capitec Bank (posted to the residential address, less than 3 months old)
Bank statement from a bank other than Capitec Bank (over the counter, less than 3 months old, with the bank's official stamp)
Rental/Lease agreement (less than 12 months old)
Insurance policy document (posted to the residential address, less than 12 months old)
Motor vehicle licence document (posted to the residential address, less than 12 months old)
TV licence (less than 12 months old)
Mortgage bond statement from another bank (less than 6 months old)
SARS tax return, correspondence or any other official document issued by SARS on their letterhead (less than 12 months old)
Retail credit account (e.g. Edgars, Woolworths, etc.) (posted to the residential address, less than 3 months old)
Cellphone account (e.g. Cell C, MTN, Vodacom, etc.) (posted to the residential address, less than 3 months old)
Third-party account statement (e.g. doctor's account, lawyer's account, MultiChoice statements, etc.) (posted to the residential address, less than 3 months old)
Fica declaration form (less than 3 months old). This form can be obtained here or from any Capitec Bank branch and must be completed by the declarant. The declarant must include an original address verification document issued in his/her name that matches the acceptable documents listed here.
Tribal village/Traditional authority letter (less than 3 months old, only if you're employed full-time or part-time). This letter, with your salary slip as a supporting document, can only be used if no other document is available. The letter must contain your name and surname, the name of the designated official (tribal chief or leader), in terms of what legislation, ordinance or regulation authority was assigned to the designated official, confirmation by the designated official that you live on the communal property under control of the traditional authority, the date when the letter was issued, and the signature and stamp of the designated official.
Employer confirmation letter (less than 3 months old). This letter can only be used if no other document is available. It must be on an official company letterhead with your name, surname, ID number, confirmation of employment and residential address in accordance with your employer's records, and must bear the signature of your employer.
Councillor letter (less than 3 months old, only if you're employed full-time or part-time). This letter, with your salary slip as a supporting document, can only be used if no other document is available. The letter must be on the municipality's letterhead and must contain your name, surname, ID number and residential address, the date when the letter was issued, an official stamp of the municipality, and the name and signature of the councillor who completed and certified the letter.
Electronic statement (less than 3 months old). This document can only be used if no other document is available. Emailed statements for accounts such as municipal rates and taxes (utilities), cellphone and retail stores must be printed and may be accepted as proof of residential address. The electronic statement must be on the official letterhead or bear the recognisable logo and information of the organisation, and it must contain your full name or initials, surname and residential address. This statement may not be emailed to the branch.

Important note

Original documents must be presented to verify identity and proof of residential address. We will make and keep a copy.

Please feel free to contact us should you have any questions.

Get Global One Today

Getting Global One is easy and almost paperless - just visit your nearest Capitec Bank branch with the following:

Identification document
Original proof of residential address (any of the approved documents in your name with your street address)
Latest salary slip (for credit applications)
3-month bank statement (for credit applications)

Don't have proof of residential address? If you are a South African citizen and an employed individual, pensioner or student, please download and print this Fica declaration form. Complete it with your landlord, home owner, college residence manager, hostel manager or cohabitant. Then bring it and the documents listed above to the branch to open your account. Remember that if the declarer is your cohabitant, they must also provide proof of their residential address, except where he or she is an existing Capitec Bank client. It is not a requirement for the declarer to accompany the client to the branch but the client must obtain a copy of the ID of the declarer. If the declarer is an existing Capitec Bank client, it is not necessary to obtain the proof of residential address and ID of the declarer.

For a list of the approved documents and further information, please download the Fica brochure.