Bank Better, Live Better

let's chat on Whatsapp

Getting answers to your banking questions is as easy as chatting on WhatsApp.

Simply say Hello to us on WhatsApp and you can get realtime answers to questions like how to stop a lost or stolen card, turn Tap to Pay on or off and what documents you need for a COVID-19 credit insurance claim.

It's also a great way to get the banking-related information you need instantly, with the option to speak to an agent if you need more assistance.

How to get started

  1. Add 067 418 9565 as a contact
  2. Refresh your contact list on WhatsApp
  3. Say Hello to us
  4. Reply with the number next to the option you need assistance with

Alternatively you can automatically open Whatsapp and add Capitec as a contact by clicking on the below 


or scan the below QR code


Get instant answers to questions such as:

  • What branches are open during the lockdown, our branch locations and normal operating hours
  • Which documents you need for COVID-19 loss of income credit insurance, and how to submit a claim
  • How to stop a lost or stolen card, and turn Tap to Pay on or off
  • Info about Money In/Money Out and how to view account balances
  • How to update online shopping limits and do a debit order dispute
  • How to activate our new app, and use it to pay people and accounts
  • Where to get bank statements, and info about our savings plans
  • Where to get a credit estimate and apply for a personal loan or credit card
  • How to get a Capitec Funeral Plan
  • Info about moving your salary and debit orders

Is it safe?

All WhatsApp messages are secured with end-to-end encryption. And because you're simply getting answers and information on WhatsApp and not doing transactions, you never have to worry about entering any confidential information such as your PIN or password.

Was this article helpful?

you may also like...

View All Other Articles View All
send cash anywhere in the country using your phone

send cash anywhere in the country using your phone

Send cash quickly and conveniently to friends and family

Read More
our 2020 fees

our 2020 fees

We update our bank fees on 1 March every year. Last year, we helped our clients save over R200 million by lowering our digital banking fees. For the second year in a row, we will not be increasing these fees in 2020.

Read More
how to switch your debit orders

how to switch your debit orders

We’ll take the hassle out of switching and keep you updated on the progress. Here’s how.

Read More
how to cheat homeschooling during lockdown

how to cheat homeschooling during lockdown

Textbooks are piled high on the table, classroom apps are spinning in the background, and you are spinning in the foreground. Not all schools and all classes are likely to reopen soon, so it looks like everyone is going to have to put their teacher’s hat on.

Read More
View All Other Articles