Bank Better, Live Better

let's chat on Whatsapp

Getting answers to your banking questions is as easy as chatting on WhatsApp.

Simply say Hello to us on WhatsApp and you can get realtime answers to questions like how to stop a lost or stolen card, turn Tap to Pay on or off and what documents you need for a COVID-19 credit insurance claim.

It's also a great way to get the banking-related information you need instantly, with the option to speak to an agent if you need more assistance.

How to get started

  1. Add 067 418 9565 as a contact
  2. Refresh your contact list on WhatsApp
  3. Say Hello to us
  4. Reply with the number next to the option you need assistance with

Alternatively you can automatically open Whatsapp and add Capitec as a contact by clicking on the below 

let's chat on whatsapp

 

or scan the below QR code

whatsapp_qr_code.png


Get instant answers to questions such as:

  • What branches are open during the lockdown, our branch locations and normal operating hours
  • Which documents you need for COVID-19 loss of income credit insurance, and how to submit a claim
  • How to stop a lost or stolen card, and turn Tap to Pay on or off
  • Info about Money In/Money Out and how to view account balances
  • How to update online shopping limits and do a debit order dispute
  • How to activate our new app, and use it to pay people and accounts
  • Where to get bank statements, and info about our savings plans
  • Where to get a credit estimate and apply for a personal loan or credit card
  • How to get a Capitec Funeral Plan
  • Info about moving your salary and debit orders

Is it safe?

All WhatsApp messages are secured with end-to-end encryption. And because you're simply getting answers and information on WhatsApp and not doing transactions, you never have to worry about entering any confidential information such as your PIN or password.

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