Bank Better, Live Better
protect your money
Banking tips to help you keep your money safe, on- and offline.
At the ATM
These are the most important ATM safety tips to remember. You can read the full list here.
- Avoid suspicious ATMs
- Never allow strangers to help you and don't get distracted, even if you're struggling with the transaction.
- Never share your PIN details with anyone. We will never ask you for your card PIN
- If the ATM isn’t working properly, press the Cancel button, take your card and go to another one
- Always make sure that you get your own card back from the ATM
- Inform us immediately if your card is retained by an ATM, lost or stolen on 0860 10 20 43
Tip: To be safer, and to save time and money, use the Capitec Bank cellphone app to pay accounts and people anywhere 24/7. Or use your Global One card to pay, or draw cash at a Pick n Pay, Checkers or Boxer stores instead.
On your phone
These are the most important cellphone banking tips to remember. You can read the full list here.
- Never share your cellphone banking app PIN with anyone. We will never ask you for your PIN
- Don’t save your cellphone banking PIN and other information on your phone
- Don’t give any third-party apps you download and install permission to access your messages and account info
- Inform us immediately if your phone is lost or stolen on 0860 10 20 43
Tip: Protect yourself from fraud. Use the app to check your transaction history for any unauthorised transactions on your account. You can also use it to stop and/or dispute debit orders.
These are the most important Internet banking tips to remember. You can read the full list here.
- Always type https://direct.capitecbank.co.za/ibank/ into your browser to access Internet banking
- Don’t click on suspicious links in an email or social media. We will never ask you for your banking information in an email, SMS or any other form of online communication
- Keep your sign-in details a secret
- Avoid doing your banking from a computer at a public place such as an Internet café
Tip: Save time and bank anywhere 24/7 with our banking app. Not only do you save time, you also don’t need to use 2 devices for your banking anymore.
These are the most important card safety tips to remember. You can read the full list here.
- Keep your card in plain sight at all times
- Don’t share your card PIN with anyone. We will never ask you for your banking details
- Make sure you are on a secure site before entering your card details to make any payments
Tip: Keep an eye on your account. Get SMS notifications and stay in control.
Inform us immediately if your card or banking app-enabled phone is lost or stolen, or if you suspect unauthorised transactions on your account. Call us on 0860 10 20 43
Tip: Find more information about the latest bank scams and safety tips on the South African Banking Risk Information Centre (Sabric) website.
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