According to this year’s Lafferty Banking 500 study, a survey of 500 banks worldwide, Capitec is one of only 8 banks globally to achieve a 5-star rating. Each bank was assessed using 19 metrics, including: loans to deposit ratios, return on assets, equity as a proportion of total assets, strategic planning, fulfilment of brand promise, organisational culture, customer satisfaction, and digital vision and strategy.
The Lafferty Group provides research and intelligence to the banking industry across the world. Founder and study author Michael Lafferty, a former Financial Times journalist and a fellow of the Institute of Chartered Accountants in England and Wales, says “We congratulate Capitec on their continued success, especially for its customer focus and digital prowess.”
According to Capitec CEO Gerrie Fourie, “The Lafferty ranking is an encouraging validation of the work done by our team to build Capitec’s brand, culture and digital touchpoints. Our belief is that banking should be simple, affordable and transparent, and as we strive to be the best retail bank in the world, this recognition is a strong indication we’re heading in the right direction.”
The average star rating for banks in South Africa was 3.7. The following banks were included in the benchmarking study: Absa, Capitec, Finbond, FirstRand, Investec, Nedbank and Standard Bank.
Individual star-ratings per bank are as follows:
- 5-star rating: Capitec
- 4-star rating: Absa, Finbond and FirstRand
- 3-star rating: Investec, Nedbank and Standard Bank