Lafferty Group’s Global Bank Quality benchmarking study provides an independent star-rating of the world’s 100 largest quoted banks across 32 countries. Capitec’s 5-star rating comes despite South Africa’s downgraded credit rating.
Capitec CEO Gerrie Fourie says the bank is grateful for the rating, which confirms it’s on the right track to build the best retail bank in the world. “We value this recognition because it’s based on information available in the public domain and represents an objective view of our company, while validating the trust that our clients put in the Capitec Brand. The management team thank our employees for their diligent pursuit to offer our clients simple, affordable and transparent banking that helps them manage their money better. For us, this is just the start of the journey.”
The ratings are based on each bank’s business model, assessed in terms of factors such as strategy, culture and management. Capitec is the only bank in the world to achieve 5 stars – beating other global leaders such as HSBC, Goldman Sachs and JPMorgan Chase and local contenders Standard Bank, Absa, Nedbank and FirstRand.
Collectively, SA’s major banks have the highest average of any country. Founder and Chairman Michael Lafferty puts this down to the exceptional calibre of South African management. “The world’s best banks are not the giant universal banks or those banks that try to mimic them, but those that are focused – taking a longer-term view that is in the best interests of their customers.”
Lafferty, in conversation with Alec Hogg, said Capitec is an extraordinary bank. “Capitec is focused. That’s the first thing. It’s clearly run to a high ethical and business standard. It has the concept of one product, which is the essence of its relationship with its customers.”
Michael Lafferty founded the Lafferty Group in 1981 in order to provide thought leadership, education and advisory services to the banking and financial services sectors, across 150 countries. The Lafferty group’s ratings provide an independent global measure of bank quality.