Sometimes things happen that could have you struggling to make your debt repayments. It’s important to take action immediately, and not to wait until the situation gets worse.
- Look at your budget and cut unnecessary expenses
- Contact your credit providers directly to make arrangements
Stick to your arrangements and don't take on more credit. In a situation like this, it’s important that you protect yourself and your assets. Contact our Client Care Centre on 0860 10 20 43 to find out what your options are.
- Consider applying for debt review
What is debt review?
Debt review is when a debt counsellor helps you to restructure your repayments in such a way that they become more affordable, allowing you to better manage your debt until it has been paid off.
How does debt review work?
- When you apply for debt review, the debt counsellor will let your credit providers and the credit bureau know about the application
- The debt counsellor will then assess your financial situation to see if you are over-indebted
- If you are found to be over-indebted, the debt counsellor will calculate what you can afford to pay towards your debt each month
- The debt counsellor will then submit a proposal to your credit providers showing what you can afford to pay
- At the same time, the credit bureaus are informed that you are undergoing debt counselling
- Once the proposal is accepted and/or a consent order has been obtained, your restructured repayments are combined into a single monthly repayment
- You make this payment to a Payment Distribution Agent who distributes it to your credit providers
- Once you’ve repaid the agreements that were included under debt review or if you’ve shown the financial ability to meet future obligations like your bond repayment, you will be given a clearance certificate (certificate of debt rehabilitation)
- Once you have your clearance certificate, you’ll be able to re-enter the credit market
Why debt review?
- You are over-indebted and despite cutting expenses and making arrangements with your credit providers, you are unable to meet your debt commitments and don't have sufficient income left to cover your necessary living expenses
- Your debt repayments will be combined into one affordable monthly instalment
- Your debt counsellor will negotiate lower fees and interest
- Legally, your credit providers cannot take action against you while you are under review
Important to know
Debt review is not the same as debt consolidation. While you’re under debt review, you are listed at the credit bureau and you cannot apply for any new credit
Debt review is not free. Ask your debt counsellor to explain all the fees and when you will have to pay them
- Debt review is a legally binding plan. Your renegotiated terms are set by the court, and you are legally required to pay it
- Your credit providers, whose debts were included under debt review, will not take action against you while you’re meeting your commitments under debt review
Keeping up with your new instalments is important. If you don’t, your credit providers can withdraw from debt review and you could face legal action