Open my info

my finds

remove bookmarks
    You don't have any bookmarks saved. Click the star icon on a panel to add it to your bookmarks. Your bookmark has been saved. Bookmark removed.

    bank better, live better

    how to avoid sim swap fraud

    Never share your cellphone banking PIN or personal info. If your phone is lost or stops working and you suspect fraud, call us immediately.
    Avoid SIM swap fraud

    We will never ask for your PIN or password by email, SMS, phone or face-to-face.

    How does SIM swap fraud work? 

    •  A criminal will contact you posing as a Capitec Bank employee or representative 
    • They will ask you for enough personal information that they can use to perform a SIM swap on your number 
    • Once they have access to your number, they can use it to take money out of your account 

    What can you do about it? 

    • Never share your cellphone banking PIN with anyone 
    • Use a unique PIN number that only you know. Don’t use common numbers such as birthdays 
    • Never save your cellphone banking PIN or any other banking and personal information on your phone 
    • Don’t respond to suspicious numbers or messages asking for personal information 
    • If your phone is lost or stops working, contact us immediately to cancel your cellphone banking

    Was this article helpful?

    What to do if you Fall Victim to Card Fraud

    what to do if you fall victim to card fraud

    Having illegal transactions performed on your account can be quite stressful and traumatic. Here’s how you can reduce the damages by acting quickly and responsibly.

    Read now
    Credit Card Fraud - How To Protect Yourself

    protect yourself against credit card fraud

    Credit card fraud in South Africa is still on the rise - here are a few tips from Capitec on how to protect yourself

    Read now
    Debicheck Debit Orders & Your Capitec Account

    take charge of your account

    Understand the DebiCheck process and how to manage your debit orders and your Capitec account

    Read now
    Protect with a digital wallet and Masterpass

    your digital wallet and masterpass

    Using a digital wallet such as Capitecs Masterpass, is safer than carrying physical cash and a more convenient way of paying for your purchases

    Read now