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    bank better, live better

    how to avoid tax scams

    Scammers don’t take breaks. And every new tax season brings a surge in tax scams, so don’t be surprised if you receive a hoax email.

    Tips to avoid tax scams

    They're clever...

    We know, you don’t fall for stuff like this, but these emails look like the real thing. 

    The logo, the address… everything seems to be genuine. Scam emails can no longer be spotted simply by their glaring spelling mistakes, they’re now cleverly designed to trick you into thinking it’s official communication.

    …but you can outsmart them

    When identity theft takes place through email, it’s called phishing. Yes, they put out bait and fish for your money. But if you can recognise the line, hook and sinker, you won’t be caught.

    These emails usually:

    • Have surprisingly good news – you are due for an unexpected tax refund or have inherited money from an unknown relative
    • Give you sudden bad news – there’s something wrong with your account
    • Have links to websites or documents which appear to come from your bank or SARS
    • Ask for your personal details in a clever way
    • Are urgent and require you to act quickly

    The truth

    • A reputable financial institution will never ask for your personal, tax or banking details by email or SMS 
    • SARS will not send you any hyperlinks to other websites – even those of banks

    What exactly are the scammers hoping to do? 

    • With your personal details it's easier for them to impersonate you to commit fraud
    • When you click on the email link it can take you to a fake, unsecure website that looks like SARS or your bank’s official website. If you enter your login credentials they will log into your account and steal your money 
    • Opening the link or attachment can download spyware onto your computer
    • Criminals then get access to your files or track your keystrokes to gain information

    Protect yourself - 5 things you should do

    1. Don't open emails from unknown sources. When in doubt, delete it!
    2. Don’t click on links in suspicious emails. Hover your mouse over links without clicking. On some computers, you’ll be able to see to the left of your screen where the link will take you. If the link starts with http*, it could indicate a site that’s not secure
    3. Don’t open an attachment you didn’t request 
    4. Verify an email by contacting the company directly, or sending it to [email protected] 
    5. Update the antivirus software of your computer and smartphone regularly

    Do you know the difference between HTTP and HTTPS?

    • HTTP: A normal connection to a site, anyone can intercept it
    • HTTPS: A secure connection that is encrypted and very difficult to intercept

    What to do if you think you’ve been scammed

    • Report it to Client Care immediately on 0860102043
    • Watch for any unauthorised charges on your account - you can use our app to view your transaction history
    • Use our app to decrease your limits to zero
    • Report the attack to the police to get a case number

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