Open my info

my finds

remove bookmarks
    You don't have any bookmarks saved. Click the star icon on a panel to add it to your bookmarks. Your bookmark has been saved. Bookmark removed.

    bank better, live better

    trust your sender

    Scammers will sometimes imitate a bank's emails and SMS messages to steal your personal information. Here's how to tell whether SMS messages and emails are really from us.

    SMS messages

    We will only send you two kinds of messages:

    • Bank messages about bank transactions such as money going into or coming out of your account
    • Product and information messages to help you manage your money better

    Email messages

    We previously used to send email messages with money tips from [email protected]. Now we will only send you email messages with tips to help you manage your money better from [email protected]. Save this email address to your email contact list.

    We will only use links to share info already on our website.

    What we will never do

    We will never ask you to send us banking info such as your Remote Banking PIN or passwords via a link in an SMS or email. We'll only ask you to verify banking or personal info (never PINs or passwords) if you call us.

    How to stay safe

    You will have one number for bank messages and another for information messages. Each number is unique to each client and it will always be the same number for you, so save it to your phone's contact list to recognise messages from us. Also, save [email protected] to your email contact list.

    Always remember the following:

    • Never give your personal details and banking information to anyone
    • Treat emails and pop-up windows asking for your personal details with suspicion
    • Treat emails that appear to be from Capitec Bank asking for personal details with suspicion
    • Don't follow any links in emails to reach our Internet Banking website. Always type our website address ( or to sign in to Internet Banking
    • Treat any SMS advising you that a Capitec Bank employee will be contacting you to confirm your personal details or banking information, PINs or a transaction with suspicion
    • Never respond or reply to an email that:
      • Prompts you to enter your personal details directly into the email or submit this information in any other way
      • Threatens to close or suspend your account if you don't take immediate action by providing your personal details
      • Asks you to participate in a survey where you have to enter your personal details
      • States that your account has been compromised or that there has been third-party activity on your account and prompts you to enter or confirm your account information
      • Asks you to submit your username, password, token password, PIN or account numbers in an email or non-secure website page
      • Asks you to confirm, verify, or refresh your account or address details

    Was this article helpful?

    Stay In Control Of Your Debit Orders

    stay in control of your debit orders

    There’s a very good reason why you receive DebiCheck notifications. By approving new debit orders you will make your Capitec account even more secure.

    Read now
    What to do if you Fall Victim to Card Fraud

    what to do if you fall victim to card fraud

    Having illegal transactions performed on your account can be quite stressful and traumatic. Here’s how you can reduce the damages by acting quickly and responsibly.

    Read now
    Credit Card Fraud - How To Protect Yourself

    protect yourself against credit card fraud

    Credit card fraud in South Africa is still on the rise - here are a few tips from Capitec on how to protect yourself

    Read now
    Debicheck Debit Orders & Your Capitec Account

    take charge of your account

    Understand the DebiCheck process and how to manage your debit orders and your Capitec account

    Read now