Open my info

my finds

remove bookmarks
    You don't have any bookmarks saved. Click the star icon on a panel to add it to your bookmarks. Your bookmark has been saved. Bookmark removed.

    bank better, live better

    prevent credit card fraud on holiday

    Before grabbing your passport and heading out the door, make sure you’re aware of potential card scams in the country you’re visiting.

    mainImage

    Using your card anywhere comes with risks. But when travelling in a foreign country, it’s important to take extra precautionary measures. By following some simple safety tips, you can minimise the risk and maximise your fun.

    Let us know when you’re travelling 

    For your safety, we pay special attention to suspicious transactions, or those that appear out of the ordinary. So it’s important to contact our 24hr Client Care Centre on 0860 10 20 43 (+27 21 941 1377 if you’re not in South Africa) to let us know the dates and where you’ll be travelling to (remember to also mention any layovers). This way, we won’t flag your transactions as suspicious and contact you unnecessarily when you make purchases overseas.

    Make sure you’re reachable

    If you rely on SMS notifications to keep track of your card transactions, ensure that you enable roaming. If not, you won’t be able to receive SMS notifications, OTPs or calls from us if we need to contact you. Alternatively, if you have access to WiFi, you can monitor your transactions on ​our app.

    Be cautious when using your card 

    Some countries, such as India and Indonesia, are not yet EMV compliant. This means they have not implemented a chip-and-PIN system for cards and there is no chargeback right to the merchant. These vulnerabilities make card skimming popular, so it’s crucial that you inform us when travelling to these high-risk countries.

    Be cautious when using foreign ATMs

    Using an ATM is fairly simple, but in a foreign country it could become complicated. ATMs often don’t look the same and may operate in a different language. This makes it difficult to spot any warning messages or suspicious devices such as card skimming machines on the ATM. 

    Prevent card skimming

    If you suspect card skimming or have misplaced your card, limit the risk by lowering your limits on our banking app to R0. You can increase these limits again once you have found your card and are sure that it is safe to use. Also take special note of these precautions when using your card: 

    • Never lose sight of your card 
    • Watch out for suspicious devices at ATMs or card machines 
    • Keep your PIN secret at all times

    Confirm your travel insurance

    If you’re a client under the age of 75, and you purchase and pay for the full cost of your flight ticket with your Capitec credit card, you’ll automatically receive free basic travel insurance. You may also opt in for ​comprehensive top-up cover at your own cost if you need additional cover – just call us and we’ll help you. 

    No currency conversion fees 

    You pay zero currency conversion fees when using your Capitec card to pay for card machine purchases worldwide wherever you see the Mastercard® logo. Our credit card also offers 55 days interest free, so you’ll pay zero interest as long as you settle the outstanding balance before the interest-free period ends.

    Read more about protecting your card while abroad ​here.

    Was this article helpful?

    Final Steps Before Going On Your Dream Trip

    final steps before going on your dream trip

    Your bags are packed and your travel arrangements are finalised. But before you leave, there are a few important things you should do.

    Read now
    What You Should Know Before Travelling

    what you should know before travelling

    In the first article of this 3-part series, we helped you narrow down where and how you’d like to travel. By now you should also have drawn up a budget and have a good idea of how much you can afford to spend. Now it’s time to start planning your trip. Remember, planning a memorable holiday requires doing enough research and comparing your options.

    Read now
    How To Save for an Overseas Holiday

    first steps to travelling the world

    Dreaming of a shopping spree in London, a camping adventure in the Amazon jungle or partying until dawn at the annual Rio carnival? You can make travelling the world a reality, but planning, saving and budgeting is key.

    Read now
    4 Scams To Avoid While On Holiday

    scams to avoid on holiday

    Here are some common scams that could be used to trick you, and handy tips to help keep your money and other valuables safe.

    Read now