Financial Education

protect your money

Banking tips to help you keep your money safe, on- and offline.

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At the ATM

These are the most important ATM safety tips to remember. You can read the full list here.

  • Avoid suspicious ATMs
  • Never allow strangers to help you and don't get distracted, even if you're struggling with the transaction. 
  • Never share your PIN details with anyone. We will never ask you for your card PIN
  • If the ATM isn’t working properly, press the Cancel button, take your card and go to another one
  • Always make sure that you get your own card back from the ATM
  • Inform us immediately if your card is retained by an ATM, lost or stolen on 0860 10 20 43

Tip: To be safer, and to save time and money, use the Capitec B​ank cellphone app to pay accounts and people anywhere 24/7. Or use your Global One card to pay, or draw cash at a Pick n Pay, Checkers or Boxer stores instead. 


On your phone

Use our app or *120*3279# to bank anywhere 24/7. It’s the best way to bank.

These are the most important cellphone banking tips to remember. You can read the full list here.

  • Never share your cellphone banking app PIN with anyone. We will never ask you for your PIN 
  • Don’t save your cellphone banking PIN and other information on your phone
  • Don’t give any third-party apps you download and install permission to access your messages and account info
  • Inform us immediately if your phone is lost or stolen on 0860 10 20 43

Tip: Protect yourself from fraud. Use the app to check your transaction history for any unauthorised transactions on your account. You can also use it to stop and/or dispute debit orders.


Internet banking

These are the most important Internet banking tips to remember. You can read the full list here.

  • Always type https://direct.capitecbank.co.za/ibank/ into your browser to access Internet banking
  • Don’t click on suspicious links in an email or social media. We will never ask you for your banking information in an email, SMS or any other form of online communication
  • Keep your sign-in details a secret
  • Avoid doing your banking from a computer at a public place such as an Internet café

Tip: Save time and bank anywhere 24/7 with our banking app. Not only do you save time, you also don’t need to use 2 devices for your banking anymore.


Your card

These are the most important card safety tips to remember. You can read the full list here.

  • Keep your card in plain sight at all times
  • Don’t share your card PIN with anyone. We will never ask you for your banking details
  • Make sure you are on a secure site before entering your card details to make any payments

Tip: Keep an eye on your account. Get SMS notifications and stay in control.


Contact us

Inform us immediately if your card or banking app-enabled phone is lost or stolen, or if you suspect unauthorised transactions on your account. Call us on 0860 10 20 43

Tip: Find more information about the latest bank scams and safety tips on the South African Banking Risk Information Centre (Sabric) website.

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