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    get in touch

    we want to hear from you

    If you’re unhappy with our service or our products have disappointed you, we would like to hear about it.

    Step 1: Contact us

    Once we've received your complaint 

    • We'll acknowledge receiving it and give you a reference number 

    • We will contact you within 24 hours to provide you with feedback 

    • Should you not be satisfied, we will escalate your complaint further

      Please give us time to resolve your complaint before escalating it.

    Step 2: Escalate your complaint

    Unresolved complaints will be escalated to Complaint Management.

    • We will acknowledge receipt of your complaint escalation and give you the contact details of the person investigating it

    • We will make contact with you within 24 hours and keep you informed until your complaint has been resolved 

    • Should you not be satisfied, we will provide you with the relevant ombudsman’s contact details

    Step 3: Contact an ombudsman

    If you’re still not satisfied, and only if you have followed step 1 and step 2 above, you can contact an ombudsman to investigate your complaint.

    Service/Products

    Ombudsman for Banking Services


    T 0860 80 09 00 (sharecall)/011 712 1800 

    E [email protected] 

    www.obssa.co.za

    Credit

    National Credit Regulator


    T 0860 62 76 27 

    E [email protected]

    W www.ncr.org.za

    Credit Insurance

    Ombudsman for Long-term Insurance


    T 0860 66 28 37 (sharecall)/021 657 5000/0860 10 32 36 

    F 021 674 0951 

    E [email protected]

    Advice

    Fais Ombud


    T 012 470 9080 

    012 348 3447 

    E [email protected]

    W www.faisombud.co.za