Credit insurance claims 

Documents needed to claim 

You have 3 months to submit the required documents once you’ve notified Capitec of the event.

Retrenchment, unemployment or inability to earn an income (other than disability)

1. Retrenchment, unemployment or inability to earn an income Cover Assessment form 
2. Retrenchment letter 
3. Certificate of service 
4. Copy of your ID 
5. Your latest salary slip 
6. UIF UI19 form may be requested if additional information is required

Permanent and temporary disability 

1. Employer declaration (to be completed by the employer) 
2. Employee declaration (to be completed by the client) 
3. Employer-issued job description
4. Copy of your ID document 
5. Payslip as at date of disability 
6. Leave records for the 2-year period before your date of disability  

From a medical specialist

1. Confidential medical report
2. Diagnostic test results 
3. All available medical reports 

Death 

1. Copy of the deceased’s ID document 
2. Death certificate 

After your claim has been approved or declined, we will contact you by SMS with the outcome. It is your responsibility to ensure that we have your correct personal and contact details.

Our credit insurance is underwritten by Capitec Life Limited (Capitec Life), a licensed life insurer. Reg. No.: 2021/924456/06.