Global One

move to Capitec

Moving to a simpler way to bank has never been this easy, fast and secure. Whether you want to open an account, or move your salary and debit orders for simple and affordable banking – you can do it all from home, without visiting a branch!

Simplified banking means no more queues to open an account. Our new Capitec Bank app gives you the control to open your account from the comfort of your home, with your smartphone. All you need is your SA ID or passport, and a few selfies!

Open an Account

On our app

To open a Capitec account from anywhere in minutes, you need:

• A valid SA ID or passport
• An up-to-date email address and SA cellphone number
• A smartphone to take selfies and scan your ID

Then download our app and simply follow the easy steps to open your account – no hassle, no paperwork and no branch visit!

Read more about our new app

 At your nearest branch

• Remember to take your valid ID document with you

Move your salary

You need a letter with the details of your Capitec account to move your salary. This proof of account needs to be submitted to your employer or HR department so your salary can be paid into your Capitec account.

You can get a proof of account letter: 

On our banking app

• Tap savings account on the home screen
• Tap the top-right menu
• Choose Send account details
• Choose the Email option and enter an email address

On Internet banking

• Click on your savings account on the banking portfolio page
• Choose Send bank account details
• Choose the Email option and enter an email address
• Click Send my account details

By calling our 24hr Client Care Centre on 0860 10 20 43

By visiting a branch

Move your debit orders online

• Fill in your details on themove debit orders form
• Upload a statement from your other bank account, e.g. Absa or FNB, that shows your debit orders (not older than 3 months)
• A Client Care agent will contact you at your preferred time to confirm that you have uploaded the correct documents and verify the debit orders to be moved

 Alternatively, you can:

• Call our 24hr Client Care Centre on 0860 10 20 43
• Visit your nearest branch with your latest bank statement

 Please note: Moving your debit orders will take a few days to complete, so please ensure that there’s enough funds in your old account for any debit orders that couldn’t be moved in time

 

Steps during process to move your debit orders