How to bank better 

new clients

Visit your nearest branch with the following:

• Your original identification document (must be 18 years or older).
• If you are liable to pay tax in a country other than South Africa we require your foreign tax number.
• Give your new account details to your employer to deposit your salary with Capitec.
• Take your latest bank statement along with you to switch your debit orders. Download the Debit Order Authorization from which will be required to switch your debit orders.
• DebiCheck is another way for you to take control of your money by allowing you to confirm any new debit orders going off from your bank account

Find out more about the documents you need on our FICA document section.

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existing clients

• Give your Capitec account details to your employer to deposit your salary with Capitec.
• Download and complete the Debit Order Switch Authorization form.
• Once you have completed the form you can send this with your latest bank statement reflecting the debit order(s) you would like to switch to [email protected].
• We will call you back and confirm that all your information is complete

• Our Conversions department will then switch your debit orders and confirm the status of the switch via SMS or Email according to your preference. This includes the request we send to your Debit Order Initiators and confirmation that your banking details have been updated and the date of the next debit order.

• If there are any debit orders we cannot switch on your behalf, we will contact you and let you know

• Switching your salary and debit orders will take a few days to complete.

If you have any questions  then please select the appropriate option below, complete the form and press send. We will call you back to answer any questions you may have.