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    privacy & security

    playing it safe

    If your Global One card gets jammed, lost or stolen, call us on 0860 10 20 43 immediately to report it.

    Remember that if you don't feel safe using an ATM, you can use your Global One card to draw cash at selected retailers like Pick n Pay and Checkers instead.

    ATM safety tips

    • Have your card ready in your hand before you get to the ATM
    • Cover the pinpad with your hand and don't let anyone see you entering your PIN
    • Be alert if strangers offer to help you and don't get distracted, even if you're struggling with the transaction
    • Cover the card slot with your hand if someone distracts you after you put your card into the ATM
    • Don't use the ATM if there are suspicious-looking people nearby
    • Don't use the ATM if the area's poorly lit
    • Don't use it if you think it has been tampered with
    • If the ATM's not working as it should, press the Cancel button, take your card and go to another ATM
    • Take your time to finish your transaction and put your card and cash in your wallet, handbag or pocket before leaving
    • Ask our ATM assistant for help if you need it
    • Always make sure that the card returned to you is your card
    • If your card is lost or stolen, you can ​use our app to stop the card