Privacy & Security
fraudsters and identity theft
Identity theft is a real threat to the security of your bank account. Imagine the damage someone could do if everyone thought they were you?
Understanding identity theft
Phishing, smishing, and keylogging – there are many ways that fraudsters could initiate identity theft. As always, the best way to protect yourself and your cash is to understand what they are doing and how to prevent it. If you suspect you've fallen prey to identity theft, call us on 0860 10 20 34.
What to do if you suspect identity theft
- Contact the South African Police Service (SAPS) and report the matter. Keep a copy of the police report because we may ask you to provide it
- Monitor your credit profile closely. Credit bureaus like TransUnion ITC allow you to access and review any changes in their credit profiles for a small fee, which includes email and SMS notifications if accounts are opened using your credentials
- If your ID book is stolen, it might be a good idea to close your existing accounts to prevent any further harm and open new accounts
- During the process of reporting identity theft keep copies of all documentation and communications. Take notes of telephonic discussions, including names, dates, times and comments. Ask all agencies you deal with to confirm the actions taken in writing
- Find out from the police how you can track any criminal records that are posted to your identity and what you should do to ensure that it gets cleaned out once identified
trust your sender
Scammers will sometimes imitate a bank's emails and SMS messages to steal your personal information. Here's how to tell whether SMS messages and emails are really from us.
what to do if you fall victim to card fraud
Having illegal transactions performed on your account can be quite stressful and traumatic. Here’s how you can reduce the damages by acting quickly and responsibly.