Privacy & Security
fraudsters and identity theft
Identity theft is a real threat to the security of your bank account. Imagine the damage someone could do if everyone thought they were you?
Understanding identity theft
Phishing, smishing, and keylogging – there are many ways that fraudsters could initiate identity theft. As always, the best way to protect yourself and your cash is to understand what they are doing and how to prevent it. If you suspect you've fallen prey to identity theft, call us on 0860 10 20 34.
What to do if you suspect identity theft
- Contact the South African Police Service (SAPS) and report the matter. Keep a copy of the police report because we may ask you to provide it
- Monitor your credit profile closely. Credit bureaus like TransUnion ITC allow you to access and review any changes in their credit profiles for a small fee, which includes email and SMS notifications if accounts are opened using your credentials
- If your ID book is stolen, it might be a good idea to close your existing accounts to prevent any further harm and open new accounts
- During the process of reporting identity theft keep copies of all documentation and communications. Take notes of telephonic discussions, including names, dates, times and comments. Ask all agencies you deal with to confirm the actions taken in writing
- Find out from the police how you can track any criminal records that are posted to your identity and what you should do to ensure that it gets cleaned out once identified
how to avoid sim swap fraud
Never share your cellphone banking PIN or personal info. If your phone is lost or stops working and you suspect fraud, call us immediately.