Privacy & Security

cellphones and secure banking

Mobile Banking's super convenient, but like all banking channels you need to be very careful – especially since cellphones are often left unattended.

Your Mobile Banking PIN

You will need to enter your Mobile Banking PIN when using Mobile Banking to confirm certain transactions and you'll choose your PIN when registering for Mobile Banking in branch. Like all PINs, keep it a secret to make it more difficult for criminals to access your account.

A few security tips

Keep your Mobile Banking PIN secret and never share it with anyone
You must only enter your Mobile Banking PIN when using Mobile Banking
Not even a Capitec Bank employee will ask you for your Mobile Banking PIN, so if anyone asks, be suspicious
Ensure that you don't save your PIN anywhere on your cellphone in case it gets stolen
We'll never ask you to switch off your cellphone or make changes to your cellphone or SIM card as part of any upgrade to Mobile Banking
We'll never ask you to stop using an ATM or any other service for a period of time as part of any upgrade to Mobile Banking
Inform us immediately if your cellphone is lost or stolen on 0860 10 20 43

Downloading third-party apps

You must fully understand how third-party applications (not endorsed by Capitec Bank) work before downloading them onto your cellphone. You need to be aware that third-party applications have the potential to access other messages on your phone (such as your account info) with or without your knowledge.

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security info

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how to avoid sim swap fraud

Never share your cellphone banking PIN or personal info. If your phone is lost or stops working and you suspect fraud, call us immediately.

prevent credit card fraud on holiday

Before grabbing your passport and heading out the door, make sure you’re aware of potential card scams in the country you’re visiting.