Privacy centre

Exercise your POPIA rights

Get in touch with us if you have a question, query or complaint regarding the protection of your personal information. You can use one of the digital forms below or visit your nearest branch.

Exercise your POPIA rights

We value the trust you place in us to govern, process and safeguard your personal information. However, if you have a question or feel that we have not taken appropriate, reasonable technical and organisational measures to prevent loss, damage, unauthorised and unlawful access to your personal information, you can exercise your data privacy rights with Capitec.

Complete the digital form below related to your request.

Information Request - Find out if Capitec holds any of your personal information.

Access Request - Request a report on what personal information Capitec has of yours and why.

Deletion Request - Request that your personal information be deleted or destroyed. However, we will retain information that is lawful and within the retention period.

Object to Processing - If you believe that the information Capitec has on record is incorrect, you can request that the information is updated and verified. For example, your address, credit score, employment status or salary on your credit application.  

Processing Restriction Request - You can use these forms to submit a request to opt-out of processing the personal information we use to provide you with better products, services and increased protection of your personal rights. For example, data insights to provide you with personalised tips on how to save or manage your money.

POPIA/ Other Complaint - You can use this form to lodge any complaints related to POPIA or how we use your personal information. 

Alternatively, please contact our 24hr Client Care Centre on one of the numbers below or visit your nearest branch where one of our service consultants will capture your information, request or objection.

WhatsApp 067 418 9565 (Monday - Friday ; 8am-5pm)

Telephone: 021 941 1377 (Available 24hrs a day)

South Africa: 0860119925

International: +27011 302 0400

You can also contact your business banking relationship manager for assistance.