You can now apply for a Smart ID replacement in selected branches. The process is quick, simple and done in person because we capture your photo, fingerprints and signature in branch.
Top 5 things to know about our Smart ID service
1. Which of our branches currently offer the Smart ID service?
You can currently apply at these branches:
- Elliotdale
- East London Hemingways
- Engcobo High 306
- Idutywa Main
- Jeffreys Bay Fountains Mall
- Mthatha York City Centre
- Port Elizabeth Greenacres 16
- Port Elizabeth Newton Park
- Bloemfontein Plaza
- Botshabelo Mall
- Ladybrand
- Parys Palmgate Shopping Centre
- Welkom Goldfields Mall 50
- Carletonville Mall
- Eldorado Park
- Evaton Mall 37b
- Florida Goldman Crossing
- Heidelberg Mall
- Lenasia Trade Route Mall
- Mamelodi Square
- Nigel
- Orange Farm Eyethu Mall L15
- Pretoria Hatfield
- Pretoria Middestad Mall
- Rosebank Mall
- Sandton City L14f
- Soshanguve Mall V15
- Soweto Bara Mall
- Soweto Maponya Mall Shop 125
- Springs Mall
- Tembisa Birch Acres
- Tembisa Plaza
- Amanzimtoti Seadoone Mall
- Durban Overport
- Emondlo Mall
- Esikhaleni Mall
- Harding Corner
- Howick on Main
- Jozini Shopping Centre
- Manguzi
- Mbazwana
- Mkuze Plaza
- Newcastle Scott
- Pietermaritzburg Scottsville
- Umhlanga Gateway F62/15
- Umzinto
- Bela Bela Mall
- Elim Hubyeni Mall
- Giyani Masingita Centre
- Matoks
- Metz Mahlakung
- Modjadjiskloof
- Polokwane City Centre
- Burgersfort Morone
- Kriel
- Nelspruit Brown
- Siyabuswa Mall at Moutsiya
- Northam Plaza 13
- Mafikeng Mall
- Potchefstroom Mooirivier Mall
- Rustenburg Platinum Square
- Vryburg Mompati Mall
- Canal Walk
- Cape Town Adderley
- Cape Town Parliament
- Cape Town V&A Waterfront
- Citrusdal
- Hermanus Whale Coast Mall
- Mitchells Plain Watergate
- Paarl Main Road
- Piketberg
- Stellenbosch Eikestad
- Swellendam
- Table View Table Bay Mall
- Tyger Valley Centre
- Vredenburg Weskus Mall
- Worcester Mountain Mill Centre
We’re adding more branches in phases, and we’ll update this branch list as new sites go live.
2. Who can apply?
Right now, the service is only available for Smart ID replacements.
This includes:
- Replacing a lost, stolen or damaged Smart ID card
- Replacing a green ID book with a Smart ID card
First-time ID applications are not available in branch yet.
3. Do you need an account with us?
Yes. You pay for your Smart ID using a bank account with us.
If you don’t have an account, we can help you open one in branch. Once the account is active and has a positive balance, you can continue with your Smart ID application.
4. Do you need to bring any documents?
No. You don’t need to bring documents with you.
If you’re opening an account during your visit, bring your green ID book to help us verify your details.
The application needs to be completed in person because your photo, fingerprints and signature will be captured in branch.
5. How much does a Smart ID application cost and how long does it take?
The total cost is R150.
This includes:
- R140 for the Department of Home Affairs (DHA) application fee
- R10 service fee
The application process is quick and normally takes only a few minutes in branch.
We’re making it easier for more South Africans to access essential services in a simple, familiar branch environment with helpful support every step of the way.
