Lost or stolen card

Don’t wait. Whether it's your personal or business banking card, immediately stop your card using one of the easy options below.

Stop your personal banking card on WhatsApp
  1. Add 067 418 9565 as a contact
  2. Refresh your contact list on WhatsApp
  3. Say "Hello" to us
  4. Tap the ‘Main Menu’ button and select the Self-service option
  5. Tap the ‘Options’ button and select the Stop Card option
  6. Select from the ‘Card List’ which card you would like to stop and complete the process/follow the prompts

Alternatively, click below to automatically open WhatsApp and add Capitec as a contact. 

Let's Chat On WhatsApp
 
Stop your personal banking card on our app
  1. Enter your Remote app PIN to sign in
  2. Choose Cards
  3. Tap Stop Card
  4. Choose a reason for the stop

Don’t have our app yet? Download it now.

Google Play Store Apple App Store Huawei App Gallery
 
Stop your personal banking card on USSD
  • Dial *120*3279#
  • Choose option 7 “Manage Cards”
  • Select a card
  • Choose option 1 “Stop card”
  • Choose a reason for stopping the card
  • Enter your mobile banking PIN to confirm
Speak to an agent

If you’d like to speak to a Client Care agent to report and stop your lost or stolen personal banking card, call us on  021 941 1377 (available 24 hours a day)

Stop your business banking card on online banking
  1. Enter your details to sign in
  2. Choose Cards
  3. Click Stop Card
  4. Choose a reason for the stop
Speak to an agent

If you’d like to speak to a Call Centre agent to report and stop your lost or stolen business banking card, call us on 0860 30 92 50 and choose option 1 (available 24 hours a day).