Personal banking

From questions and queries to compliments and complaints – there’s always a friendly personal banking client care agent waiting to help. Contact personal banking on one of the channels below: 

WhatsApp 067 418 9565 (available from 06:00 to 22:00)
T 0860 10 20 43 (available 24hrs a day), for international +27 21 440 3580
E ClientCare@capitecbank.co.za

To apply for personal banking credit or have a query:

Call us on:  0860 66 77 89 

To get help with your credit repayments:

WhatsApp us on 072 822 1582, SMS your SA ID / foreign passport number to 30679 we’ll call you back or call us directly on 0860 66 77 18.

Don’t wait. Immediately stop your personal banking card using one of the easy options below.

Stop your personal banking card on WhatsApp
  1. Add 067 418 9565 as a contact
  2. Refresh your contact list on WhatsApp
  3. Say "Hello" to us
  4. Tap the ‘Main Menu’ button and select the Self-service option
  5. Tap the ‘Options’ button and select the Stop Card option
  6. Select from the ‘Card List’ which card you would like to stop and complete the process/follow the prompts

Alternatively, click the button below to automatically open WhatsApp and add Capitec as a contact. 

Let's Chat On WhatsApp
 
Stop your personal banking card on our app
  1. Enter your Remote app PIN to sign in
  2. Choose Cards
  3. Tap Stop Card
  4. Choose a reason for the stop

Don’t have our app yet? Download it now.

Google Play Store Apple App Store Huawei App Gallery
 
Speak to an agent

To report a lost or stolen Capitec Bank card, you can call Capitec's Client Care Centre on 0860 10 20 43 or 021 440 3580 (if outside SA). You can also report a lost or stolen card online or through the Capitec app.

 

Business banking

Business banking contact centre:

0113 02 04 00 / 0860 30 92 50 (available 24hrs a day)

Business banking relationship suite:

0860 30 92 50 (Monday - Friday, 6:30am to 7pm; Saturdays, 8am -  12pm)

Business banking client enquiries:

Get in touch

Capitec Business Centre near me

Capitec business banking merchants can contact us on any of the following 24hr channels:

T 0860 66 77 06
E MerchantSupport@capitecbank.co.za

Don’t wait. Immediately stop your business banking card using one of our easy options below.

Stop your Business Banking card on online banking
  1. Enter your details to sign in
  2. Choose Cards
  3. Click Stop Card
  4. Choose a reason for the stop
Speak to a business banking agent

If you’d like to speak to a Call Centre agent to report and stop your lost or stolen business bank card, call us on 0860 30 92 50 and choose option 1 (available 24 hours a day).

Report fraud

If you’re a victim of a scam involving your bank account, report the crime to the SAPS immediately and contact our 24hr Client Care Centre on 0860 10 20 43. 

 

Have a complaint?

If you’re unhappy with our service or our products have disappointed you, we would like to hear about it. Click here to find out how.

 

Reporting security issues

If you believe you have discovered a vulnerability in a Capitec asset / system or have a security incident to report, read our Vulnerability Disclosure Policy to find out more. 

 

You can also

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