Complaints
For personal banking complaints call 0860 10 20 43 and for business banking complaints call 0860 30 92 50
For personal banking complaints call 0860 10 20 43 and for business banking complaints call 0860 30 92 50
If you have a complaint, query, compliment or would like to give feedback, contact us:
Personal banking
Business banking
In the event of a complaint, once we have received it, we will:
Please give us time to resolve your complaint before escalating it.
Unresolved complaints will be escalated to Complaint Management.
You can contact an ombudsman to investigate your complaint only if you have followed step 1 and step 2
Ombudsman for Banking Services
If you remain unhappy with the resolution of your matter, you are at liberty to lodge a complaint with the Ombudsman for Banking Services.
The Ombudsman for Banking is alternative dispute resolution body and its mandate / powers are outlined in its Terms of Reference which can be found on its website, https://www.obssa.co.za/. The Ombudsman is tasked with adjudicating matters between banks and banking customers in a fair, quick and impartial manner. The Ombudsman Office is an independent body from the banks and their services are free of charge.
Ombudsman Contact Details
OBS Call Centre:
T 0860-800-900
F 0866 76 63 20/011 483 3212
E info@obssa.co.za
Address:
34 - 36 Fricker Road, Ground Floor,
34 Fricker Road, Illovo, Johannesburg
National Credit Regulator
T 0860 62 76 27
E Info@ncr.org.za
ncr.org.za
Ombudsman for Long-term Insurance (OLTI)
T 0860 10 32 36 (sharecall)/021 657 5000
F 021 674 0951
E Info@ombud.co.za
You may submit a complaint to the OLTI’s office if you have raised a complaint with the Insurer but the insurer has not been able to resolve the complaint to your satisfaction. The Insurer’s contact details are available on your Policy Schedule you received from us.
You can approach the OLTI if you have raised a complaint and the resolution was not to your satisfaction, relating to the following:
FAIS Ombud
T 012 762 5000
F 012 348 3772
E Info@faisombud.co.za
faisombud.co.za
You may submit a complaint to the FAIS Ombud if the facts that give rise to your complaint arose during the rendering of a financial service by Capitec Bank, where you are of the
opinion that the bank has:
Ombudsman for Banking Services
T 0860 80 09 00 (sharecall)/011 712 1800
E Info@obssa.co.za
W www.obssa.co.za
National Credit Regulator
T 0860 62 76 27
E Info@ncr.org.za
W www.ncr.org.za
Ombudsman for Long-term Insurance
T 0860 66 28 37 (sharecall)/021 657 5000/0860 10 32 36
F 021 674 0951
E Info@ombud.co.za
Fais Ombud
T 012 470 9080
F 012 348 3447
E Info@faisombud.co.za
W http://www.faisombud.co.za