Contact Us

we want to hear from you

If you’re unhappy with our service or our products have disappointed you, we would like to hear about it.

we want to hear from you

Step 1: Contact us

Once we've received your complaint

  • We'll acknowledge receiving it and give you a reference number
  • We will contact you within 24 hours to provide you with feedback
  • Should you not be satisfied, we will escalate your complaint further. Please give us time to resolve your complaint before escalating it.

Step 2: Escalate your complaint

Unresolved complaints will be escalated to Complaint Management.

  • We will acknowledge receipt of your complaint escalation and give you the contact details of the person investigating it
  • We will make contact with you within 24 hours and keep you informed until your complaint has been resolved
  • Should you not be satisfied, we will provide you with the relevant ombudsman’s contact details

Step 3: Contact an ombudsman

If you’re still not satisfied, and only if you have followed step 1 and step 2 above, you can contact an ombudsman to investigate your complaint.


Ombudsman for Banking Services


T 0860 80 09 00 (sharecall)/011 712 1800

E Info@obssa.co.za

W www.obssa.co.za

National Credit Regulator


T 0860 62 76 27

E Info@ncr.org.za

W www.ncr.org.za

Ombudsman for Long-term Insurance


T 0860 66 28 37 (sharecall)/021 657 5000/0860 10 32 36

F 021 674 0951

E Info@ombud.co.za

Fais Ombud


T 012 470 9080

F 012 348 3447

E Info@faisombud.co.za

W http://​www.faisombud.co.za​

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