Contact Us

we want to hear from you

If you’re unhappy with our service or our products have disappointed you, we would like to hear about it.

Step 1: Contact us

• Email us at ClientCare@capitecbank.co.za
• Call our 24hr Client Care Centre on 0860 10 20 43
• Or visit your nearest branch

Once we've received your complaint

• We'll acknowledge receiving it and give you a reference number
• We will contact you within 24 hours to provide you with feedback
• Should you not be satisfied, we will escalate your complaint further. Please give us time to resolve your complaint before escalating it.

Step 2: Escalate your complaint

Unresolved complaints will be escalated to Complaint Management.

• We will acknowledge receipt of your complaint escalation and give you the contact details of the person investigating it
• We will make contact with you within 24 hours and keep you informed until your complaint has been resolved
• Should you not be satisfied, we will provide you with the relevant ombudsman’s contact details

Step 3: Contact an ombudsman

If you’re still not satisfied, and only if you have followed step 1 and step 2 above, you can contact an ombudsman to investigate your complaint.