Switching to us has never been more easy, fast and secure – plus you don’t have to visit a branch to do it. Simply download our app, take a selfie, enter your SA ID number and have your card delivered.
Simply download our app, take a few selfies, enter your SA ID number and have your card delivered.
By taking a selfie, the app uses facial recognition technology to scan your unique facial features and create a biometric signature. This is used to instantly verify your identity against the Department of Home Affairs database, to authenticate that it’s you opening the account.
This means you won’t have to visit a branch to open your account or activate the banking app.
Before you start, make sure you have:
Easy steps to open an account with a selfie
Step 2: Enter your SA ID number
Step 3: Take a couple of selfies
Step 4: Enter your personal details
Alternatively, you can collect your card at your nearest branch whenever it’s convenient.
Learn more about card delivery options in our FAQs or open an account now.
As an existing client we’re using the same smart technology to help you bank better. If you’ve forgotten your Remote App PIN or need to activate the app on a new smartphone, you can now do it safely and securely without having to visit a branch.
If you haven’t updated to the new Capitec Bank app yet:
Step 1: Open the old app and verify your email address (this is vital for the remote onboarding process to work)
Step 2: Search for Capitec Bank in your Android, Huawei or iOS app store
Step 3: Install and open the new app
Step 4: Tap I have a savings account
Step 5: Enter your savings account number
Step 6: Follow the on-screen instructions
Step 7: Delete the old app
Once you have installed the new app, you can use it to reset your forgotten Remote app PIN without visiting a branch.
To reset your Remote app PIN:
Step 1: Ensure you have the latest version of the Capitec Bank app for Android, or iOS installed
Step 2: Open the app and tap I’ve forgotten my PIN
Step 3: Tap Continue
Step 4: If requested on your phone, tap Allow to give the app access to your phone’s camera
Step 5: Position your face inside the frame and follow the instructions to take a selfie
Step 6: Create a new 5 or 6-digit Remote PIN
Visit our FAQs page for more information.
We’ll help you switch so you can enjoy all the advantages of simplified banking – without visiting a branch.
You need a letter with the details of your Capitec account to move your salary. This proof of account needs to be submitted to your employer or HR department so your salary can be paid into your Capitec account.
You can get a proof of account letter on our banking app:
Switch to a simpler way to bank and we'll help you move your debit orders to your Capitec account.
Please note: Moving your debit orders will take a few days to complete, so please ensure that you have enough funds in your old account for any debit orders that couldn’t be moved in time.
Get real rewards when you Bank Better, real cash back when you Spend Better and real simple ways to Save Better.
Join for free on our app or read more about our Live Better rewards and how you can get unlimited cash back just by banking and spending with us.