Fraudsters may call you pretending to be from Capitec's Fraud Department and tell you about unauthorised or suspicious debit orders on your account.
How they try to scam you
They'll ask whether you authorised the debit order. If you say no, they may ask you to check an SMS from the bank with a reference number confirming the debit order cancellation and reversal.
To sound trustworthy, they may even tell you to check your bank statements regularly and never to share your confidential banking information. Next, they may also ask you to sign in to our app and follow their instructions to approve the reversal of the debit order.
Remember: We will never ask you to perform a transaction such as send cash from our app to approve the reversal of unauthorised debit orders or fraud.
Read about common scams
