Fraud centre

Use our fraud centre to find out how to report fraud, and learn more about the latest scams.

How to report fraud:

For personal banking, call 0860 10 20 43, or WhatsApp us on 067 418 9565

For business banking, call 0860 30 92 50

If outside SA, call us on +27 21 941 1377

Lost or stolen card

Immediately stop your card using one of our easy options.

Lost or stolen phones

Call us immediately to deactivate our banking app on your phone.

How to report fraud

Here's what to do if you're a victim of fraud.

Let’s help you slam the scam

Scammers can target you anywhere – at the shops, ATM, online or even on a phone call. They pretend to be trusted brands and will send SMSs and emails with links asking you to update your personal or banking information. You may even be offered an investment opportunity on social media that sounds too good to be true.

Stay alert. Scammers use everyday situations to steal your personal information and your hard-earned money. Stay safe with these easy tips.

Safeguard your information and phone

Look before you click on links

Always verify if it's really us on a call

Mind your surroundings at the ATM

Spot investment scams

Check Marketplace items before you pay

Avoid paying upfront fees for jobs

Make sure it's really a giveaway

Shop safely on secure sites

Learn more about each tip to Slam the Scams

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Call verification feature

Scammers may call you pretending to be from Capitec. For your safety, we’ve added a new app feature that lets you verify whether you’re on a call with us or a potential scammer.

How does it work?

While on a call, you can sign in on our app and see a warning message at the top of the screen. If we're on a call with you, the message will confirm this in green. If we can't verify the call, it will show this in red.

Remember, we will never ask you to:

Do a send cash or voucher transaction
Access the Transact menu on our app
Create a beneficiary
Give your personal information, PINs or card details

If we can't verify the call and you think it's suspicious, end it immediately and call us on 0860 10 20 43.

Read about common scams

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Tips to bank safely on your phone or device

Call us immediately if you think that you may have disclosed your confidential banking information.

SIM swap fraud

Fraudsters use SIM card swapping and number porting to commit fraud.

ATM Fraud

Fraudsters have different ways to trick you at an ATM. They may shoulder surf, card swap, card skim, and trap cards inside ATMs to get your information, and your card.