Report fraud

Use the following options to report fraud.

For personal banking, call 0860 10 20 43, or WhatsApp us on 067 418 9565
For business banking, call 0860 30 92 50
If outside SA, call us on +27 21 941 1377
Alternatively, visit a Capitec branch

 

What to do if you suspect you're a victim of fraud

 

Check your bank accounts

Look for any unknown transactions. Fraudsters will try to trick you with fake notifications. Trust your bank account statements as the true source of information.

When to call us 

  • You are a victim of fraud 
  • You notice transactions on your account that you did not make 
  • Your personal or banking information has been compromised 
  • Your phone or device has been lost or stolen (also call your network service provider) 
  • Your card has been lost or stolen (you can also use one of our self-help options to stop your card)
  • You lose network connectivity for longer than usual 

To report fraud for Personal Banking, call us on 0860 10 20 43, or WhatsApp us on 067 418 9565. For Business Banking, call us on 0860 30 92 50. If you’re outside SA, call us on +27 21 941 1377. Alternatively, if you are unable to call us, visit a Capitec branch.

When you report fraud, Capitec will

  • Understand what happened
  • Protect your money by putting a stop on your account or stopping relevant transacting channels and cards
  • Log the incident and open a case file to investigate. We may request additional information such as an affidavit completed at the South African Police Service (SAPS)  
  • Send the case through to our Fraud Investigation department once fraud is confirmed. Note that they may contact you for further information
  • Contact you about the outcome of your case once the investigation is complete

How we protect you

Capitec monitors account activity to protect you. If we detect suspicious activity on your account, we will contact you. 

 

If we confirm fraud on your account, we will

  • Protect your money by putting a stop on your account or stopping relevant transacting channels and cards
  • Log the incident and open a case file to investigate. We may request additional information such as an affidavit completed at the South African Police Service (SAPS)  
  • Send the case through to our Fraud Investigation department once fraud is confirmed. Note that they may contact you for further information
  • Contact you about the outcome of your case once the investigation is complete
 

Remember

  • We will never ask you to share your passwords or PINs in a call, SMS, email or direct message
  • We will never call and ask you to do the following to stop or reverse fraud, or unauthorised debit orders:
    • Do a send cash transaction, transfer money to a safe account or perform any other transaction in our app
    • Switch on online banking in our app
  • Only call us on our official numbers. Beware of SMSs, emails or direct messages that appear to be from us that contain a different number for you to call

Get your free credit report

Visit any of these credit bureaus to check whether accounts were opened in your name if your personal information was compromised.