Which areas does the service cover?
It covers moving the deceased between South Africa, Namibia, Zimbabwe, Botswana, Swaziland, Lesotho or Mozambique to a funeral home in South Africa.
What else does the service include?
The service includes transport and overnight accommodation for one family member who will accompany the remains of your loved one.
Included in your funeral cover
- Transportation of the deceased to the chosen funeral home closest to the place of burial
- Transport arrangements for one relative to the chosen funeral home closest to the place of burial
- Pre-arranged bed and breakfast accommodation for a maximum of one night, if required, for one relative accompanying the deceased to the place of burial
- Guidance and support regarding the death registration procedures, e.g. to obtain a death certificate, removal of the deceased, etc.
- Assistance in the arrangement of the burial or cremation. Related costs are for your own account
- Referral to pathologists if required by a claimant
- Referral to a psychologist or psychiatrist if required by a claimant
- Referral for special counselling, particularly relating to the loss of a child, if required by a claimant
Note:
- The service is arranged by Capitec for the policyholder and provided by a third-party
- Capitec will not be held accountable for losses, damages or expenses arising from using the service
How to claim this benefit
Access to funeral support is available through FMS (a Capitec-approved service provider). To log your request, call us on 0860 77 75 54 or WhatsApp us on our verified number, 067 418 9565. FMS will then contact you.
When requesting this service, you must have the following ready:
- Your name, address and contact number
- Your policy number or ID number
- The name and ID number of the deceased and the address of the place of death
