Here are the branches that offer our Smart ID service, who can apply, what it costs and what to expect when you visit us.
You can now apply for a Smart ID replacement in selected branches. The process is quick, simple and done in person because we capture your photo, fingerprints and signature in branch.
You can currently apply at these branches:
We’re adding more branches in phases, and we’ll update this branch list as new sites go live.
Right now, the service is only available for Smart ID replacements.
This includes:
First-time ID applications are not available in branch yet.
Yes. You pay for your Smart ID using a bank account with us.
If you don’t have an account, we can help you open one in branch. Once the account is active and has a positive balance, you can continue with your Smart ID application.
No. You don’t need to bring documents with you.
If you’re opening an account during your visit, bring your green ID book to help us verify your details.
The application needs to be completed in person because your photo, fingerprints and signature will be captured in branch.
The total cost is R150.
This includes:
The application process is quick and normally takes only a few minutes in branch.
We’re making it easier for more South Africans to access essential services in a simple, familiar branch environment with helpful support every step of the way.
