Scammers may call pretending to be from Capitec so they can steal your personal and banking information or get you to approve or do a transaction to steal your money.
Here are common scams to look out for
- Unauthorised or cancelled debit order scam: A scammer pretends to call from ‘Capitec’s Fraud Department’ claiming there’s an unauthorised or cancelled debit order on your account and that a reversal will be processed. They may also send an SMS that looks like this:
- Suspicious activity scam: A scammer calls claiming there's suspicious or fraudulent activity on your account and pressures you to act quickly.
For both scams, they may ask you to:
- Do a transaction to ‘reverse the fraud’
- Authorise a payment
- Transfer money to a ‘safe account’ to prevent fraud
Remember, we will never ask you to:
- Do a transaction, like sending cash or buying a voucher
- Access the Transact menu on our app
- Create a beneficiary
- Give your sensitive personal information, like PINs or card details
Slam the scam with our call verification feature
If you get a call from someone claiming to be from Capitec but it seems suspicious, use the app to verify whether you’re really on a call with us.
- Sign in to our app during the call
- A green message at the top of the screen means it's us
- A red message means we can’t verify the call
If we can’t verify the call, end it immediately and call us on 0860 10 20 43.
