0860 10 20 43Remote Banking
app faqs
Have a question? Here is a list of frequently asked questions about our app. For more info, watch the how-to videos or give us a call on 0860 10 20 43.
- Only Android phones running version 5.0 and higher.
- Only Apple phones running version iOS 9.0 and higher.
- Huawei phones running Huawei Mobile Services and EMUI 10
Check your phone’s operating system version in your phone’s Settings
Note: Tablet devices are not supported at this stage.
You’ll now be able to:
- Change and arrange your Favourites – Set up shortcuts on your main screen so you have one-tap access to the transactions you use the most.
- Track your spend – Get a quick overview of how you’re spending your money.
- Biometric login – Sign in and authenticate payments with just your fingerprint.
- Tap to pay – Simply tap your card on any contactless enabled device to pay for smaller purchases without entering your PIN.
We may use this email address as an additional means of security to identify you when you activate the new app which then means you won’t need to visit a branch to activate it.
The app is compatible with most cellphones that can access the Internet – if you can google on your cellphone, you can use our app. The following cellphones and cellphone operating systems are supported:
- Apple iOS 7 and higher
- Android 2.3 and higher
- Windows Mobile 8
- BlackBerry 10
Tablet devices are not supported at this stage.
As with the old app, Vodacom, MTN or Cell C subscribers pay zero data fees when using the app. This however does not apply to downloading and activating it.
Note: If you are a Telkom mobile user, you will need data or WiFi to access our app. Certain apps are no longer data-free on the Telkom mobile network.
You can also use the app on a secure WiFi network.
Our app was designed with security top of mind. Once you've installed and activated the app, your money is safe. Treat your Remote PIN like you do your bank card PIN – never share it with anyone. Remember that no one will be able to access your accounts using the app if they do an unauthorised SIM swap on your cellphone number because the app is linked to your cellphone.
Unfortunately not. You need data or access to WiFi to download the new app. Once activated, if you’re a Vodacom, MTN, Telkom Mobile or Cell C subscriber, you pay zero data fees when using the app.
Firstly, your money is safe as we asked you to choose a Remote PIN that wasn't easy to guess. As long as you've kept your PIN a secret, your money will be secure, but please do contact us immediately so we can suspend your Remote Banking access until you get your new cellphone.
Access is free! There's no subscription fee. Cell C, Vodacom and MTN subscribers with Android, Blackberry 10 and iOS devices pay zero data fees when using our app. This means you don’t need airtime or data to use the app, and you don’t pay for any airtime or data you do use on these networks and devices.
For more info regarding the fees when using the app please see our list of fees.
Yes, as long as you've already activated the app and the country you’re visiting supports roaming and you’ve activated international data roaming. Note the international roaming costs charged by your service provider. You can also use the app without roaming by accessing a secure WiFi network.
No, but you can use it to access your accounts on the Internet.
Your money is safe. You will be automatically signed out 5 minutes after last using the app.
No. For security reasons, you cannot.
Yes. You can use Remote Banking (Internet) through your computer with a token on keyring.
Visit your nearest Capitec Bank branch and register for Remote Banking.
The app replaces the token on cellphone. In addition to allowing you to sign in and authenticate Internet transactions on your computer, the app now allows to bank on your cellphone.
Sign in to Internet Banking and follow the prompts or visit your nearest Capitec Bank branch and upgrade to Remote Banking.If your phone doesn't support the app, you will continue using your token on keyring when signing in to Remote Banking (Internet).
No. Only one activated version of the app can exist at a time. Only you can access your accounts on the cellphone on which you activated the app. This helps keep your money safe.
The app varies in size depending on your cellphone’s operating system. The exact app file size is available in your cellphone’s app store. Our app is called “Capitec Remote Banking”.
No. The app must be activated on your supported cellphone and verified cellphone number, even if you intend accessing your accounts on the Internet.
Your Remote PIN is a secret number that you choose when you activate Remote Banking for the first time. The Remote PIN must be used on the app and Internet when you sign in to Remote Banking or approve transactions. Remember to keep your Remote PIN secret and never share it with anybody.
When you register for Remote Banking, your account number, which is printed on your Global One card, is your username. If you were already registered for Internet Banking when Remote Banking was launched, you can continue using your existing username.
Yes, the app can be used when you are connected to a WiFi network. We encourage you to only use secure WiFi networks.
Have you checked that you have:
- a supported cellphone?
- enough airtime or data if you are on prepaid?
- connectivity (either cellular or WiFi)?
If you continue having trouble, please call our Client Care Centre on 0860 10 20 43.
A message will be displayed if there was an issue during activation. It may take a couple of minutes for the activation to be completed, in which case we’ll let you know through a message or you may need to restart the activation.
Check that you have cellular connectivity, enough airtime or data and make sure that you are entering the right username and PIN when prompted.
Suspending your access after entering the incorrect PIN is a security measure to protect your money. You need to visit your nearest branch if your access has been suspended.
You must visit your nearest branch to have the app activated on your new cellphone. The app on your old cellphone will be deactivated as a security measure to protect your money. Remember that the app may look slightly different across the different cellphone makes, but the functionality and high levels of security are the same.
Yes. You have to install and activate the app on your cellphone using the cellphone number verified with us. This is a security measure to protect your money.
When activating the app on an iPhone, the cellphone’s SMS messenger will open during the process.
The app activation process needs an SMS to be sent from your cellphone. This SMS won't cost you anything. iPhone users must send this SMS manually. Once the SMS is sent, your iPhone will return you to the app and you can complete the activation.
If your correct Remote PIN is not working and your Blackberry has a physical QWERTY keyboard, ensure that your keyboard is set to type numbers and not letters. You can call Client Care (0860 10 20 43) if you accidentally blocked your Remote PIN and your access is suspended.
BlackBerry 10.2 cellphone users: The BlackBerry 10.2 does not automatically display approval messages when you sign in on the Internet. You must open the app to view and respond to approval messages.
Please note that as from 1 March 2018, BlackBerry versions 6 and 7 are no longer supported on the app.
A message will be displayed at the end of the activation process confirming that the app has been activated. You can then start using the app.
You will not be able to sign in to Remote Banking (app or Internet) if your Remote PIN is blocked and your access is suspended. This is done as a security measure to protect your money. You will need to call Client Care on 0860 10 20 43 to reset your Remote PIN.
If you’ve activated the app on your cellphone, a message will be displayed asking you to confirm Remote Banking (Internet) sessions or transactions. If you have an unsupported cellphone and you have a token on keyring, you will need to enter the token passwords generated with the token on keyring to confirm Remote Banking (Internet) sessions or transactions.
Visit your nearest branch and choose a Temporary PIN. Then sign in to Remote Banking (app or Internet) and choose a new Remote PIN.
Open the app immediately and change your Remote PIN. You can also contact our Client Care Centre to suspend your Remote Banking access. You will need to visit your nearest branch and choose a Temporary PIN. Then sign in to Remote Banking (app or Internet) and choose a new Remote PIN.
You’ll be notified through your cellphone’s official app store or we’ll notify you if your cellphone is not supported by the app store.
Transactions are not processed (or completed) until you see a message confirming that the transaction was successful. You can also check your transaction history to confirm transactions.
You can receive all your Money in and Money Out messages either on our app for free of via SMS at a cost.
- In-app messages - require an active internet connection but you pay zero data fees when banking on our app
- SMS messages - cost 40c per SMS
To Select the correct notification type for you:
- Sign in to our app
- Tap Messages
- Choose Settings
- Choose Transaction messages
- Choose In-app Message under preferred message type
Experience better banking with our new app
We have switched off our old app, which means you won't be able to use it anymore. Make the move to our new banking app today without visiting a branch!
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