PayShap Request:

the safer way to pay

What is PayShap Request?

You can now send or receive instant payment requests directly from our app with PayShap Request – even to people who don’t bank with us.

It’s perfect for everyday transactions like splitting a dinner bill or paying back a friend.

No more awkward chats, back-and-forth messages or long ATM queues. All you need is a verified phone number (ShapID) to send or receive a request.

How does PayShap Request make your life easier?

PayShap Request is:

• Instant: PayShap Requests are delivered instantly, and once accepted, payments clear immediately
• Compatible with other banks: You can send and receive payment requests to and from other participating banks
• Affordable: Approving a PayShap Request is free for transactions up to R100
• Simple: No banking details needed – just use a ShapID
• Convenient: Send or approve payment requests directly from our app

What makes PayShap Request safe to use?

We know safety is a top priority when it comes to your money.

Here’s how we ensure your transactions are secure:

• Daily limits for your safety: You can make up to 2 PayShap Request transactions per day in our app, with a maximum value of R500 each. We set these limits to reduce the risk of fraud by keeping transactions small – perfect for everyday needs like splitting a bill or sharing expenses
• Protected within our app: PayShap Request is built into our app, so all our app’s security features apply automatically
• Know who you’re paying: Every request shows the sender’s name and payment reference, so you always know exactly who you’re transacting with
• Control over requests: Don’t recognise a request? You can simply decline it, giving you full control over your payments
• Your data stays private: Your personal details are never shared with third parties, so your information is always protected
• Secure and up to date: Your transactions are protected with advanced encryption, and you get real-time alerts for added security

Why PayShap Request is essential

Cash transactions can come with potential security risks. The South African Banking Risk Information Centre's (SABRIC) 2023 Annual Crime Statistics report highlights ATMs as hotspots for theft, with criminals stealing card details, tampering with machines, or targeting people during withdrawals.

With PayShap Request in our app, you can send and approve payment requests safely without carrying cash, using ATMs or sharing sensitive details. All transactions are protected by our app's advanced security features.

What are the fees for using PayShap Request?

• Sending a PayShap Request: Free
• Approving a PayShap Request up to R100: Free
• Approving a PayShap Request from R100.01 to R1 000: R1

How to use PayShap Request

1. Log in to our app
2. Tap Transact
3. Tap PayShap
4. Tap Request a Payment to accept or send a PayShap Request
5. Follow the on-screen instructions

Download our app and start using PayShap Request:

Google Play Store | Apple App Store | Huawei App Gallery

Read more about PayShap Request on our FAQ page