Capitec and DHA joins forces

Capitec is pleased to announce a collaboration with the Department of Home Affairs (DHA) to offer the issuing and renewal of Smart ID cards at our branches. Identity documents unlock opportunity, whether you’re applying for a job, travelling for work, or opening a new bank account. Beyond convenience, this initiative is about making a difference by providing simple and accessible services.

This partnership seeks to build a future where getting vital documents is even more seamless and secure. Using our robust security infrastructure and digital technology, we support the modernisation of DHA's processes and lay the foundation for a more efficient future.

CEO, Graham Lee, shared his vision for the partnership, saying, “This partnership is the first proof point of our commitment to work closely with Government, and the public sector to solve real problems, remove friction for South Africans and help our country grow. By combining our technology, branch network, and client-first approach with the Department of Home Affairs’ mandate, we are making essential services faster, simpler, and more accessible for millions from suburbs to rural areas.”  

We are taking a phased approach to this rollout to ensure we deliver the highest-quality service. We will start by rolling out the service at 10 branches and then expand to 100 branches by early 2026. Our goal is to continuously enhance the process for the optimal client experience.

Ultimately, this powerful collaboration between Capitec and the DHA is about making a meaningful difference in the lives of every South African, fostering growth and unlocking our country’s potential. We look forward to sharing further updates as this exciting partnership unfolds.

How it works

1. Photo capture: If DHA does not have a suitable ID photo on file, clients can visit a special Smart ID terminal in select Capitec branches.
2. Biometric verification: Clients enter their ID number, have their photo taken, and the system verifies their identity against the DHA database in real time.
3. Collection: The Smart ID will be ready for collection at the same branch within weeks.
4. Future expansion: For even greater convenience, functionality through the Capitec app and home delivery will be introduced later.