Bank on it hosted, by Koshiek Karan

In a world where financial expertise can often feel complex and exclusive, 3 powerhouses are coming together with one shared mission: to simplify money, decode finance and make it accessible to everyone.

Enter Koshiek Karan. A former investment banker turned financial education influencer and FinTech entrepreneur, Koshiek has spent years unmasking the gate-kept layers of finance on social media for all. His platforms, BankerX and WealthX, have become sources for South Africans looking for clear, simple, credible financial knowledge. He has the rare talent of breaking down Wall Street-level complexity with kitchen-table simplicity.

Together with him and Business Day, South Africa’s trusted source for financial and economic news, we’re launching Bank on it, a bold, fresh and accessible podcast that brings finance down to earth. Each episode will unpack one hard-hitting financial topic, anything from crypto and scams to interest rates and insurance, drawing from our insights, data and subject matter experts, with Koshiek’s signature ability to break it all down with wit and clarity.

This is a collaboration rooted in shared values: accessibility, simplicity and financial empowerment for all. 

So, tune in to Bank on it. Let’s decode the jargon, challenge the norms and demystify money, one episode at a time, with Business Day, BankerX and Capitec.

Season 2

Season 2, Episode 3: Mhonko Waste Removal cleans up the community

Waste management is by far one of the most underrated yet lucrative industries in South Africa. Every year, our country generates over 100 million tonnes of waste, but who collects it?

Long-time Capitec client and founder of Mhonko Waste Removals, Eunice Bomela, answered Madiba’s call to clean up townships back in 1994, and has created 300 jobs in her community.

Eunice spent years learning the ins and outs of waste management, and with the support of our Business Banking tools, went from driving a disposal truck to managing a fleet of drivers, servicing almost 59 000 homes.

Episode 3 covers:

• What it takes to succeed in the waste management industry
• How entrepreneurs can use Capitec Business Banking to grow
• Why working closely with a banker is important for small businesses

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Season 2, Episode 2: Helping more South Africans apply for new Smart IDs at Capitec

Imagine walking into a Capitec branch and applying for a new Smart ID by following a few simple self-service prompts? In this episode of Bank on it, Head of Card, Eugene Vivier, explains how Capitec partnered with the Department of Home Affairs to make Smart ID applications more accessible through fully engineered self-service Smart ID stations in selected branches.

The conversation explores how Capitec is helping more South Africans access an essential identification service, reducing long queues and using secure Smart ID technology to lower fraud risk and financial loss.

Episode 2 covers:

• How Capitec fully engineered Smart ID self-service stations, already active in 64 Capitec branches across South Africa
• How the Smart ID application process works in selected Capitec branches
• Why Smart IDs are important for reducing identity fraud and financial loss
• How easier access to new Smart ID services can improve quality of life for more South Africans

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Season 2, Episode 1: The CEO Playbook with Graham Lee

What does it take to lead a business at scale while still getting the basics right every day?

In this episode of Bank on it, Capitec CEO Graham Lee shares practical leadership insights on scaling decision-making across more than 17 000 employees, building accountability and protecting a strong company culture as the business grows.

Episode 1 covers:

• Why 'packing your own parachute' builds real accountability
• How Capitec builds and protects its culture every day
• Why leadership is not about a 'hero CEO', but about empowering teams to make better decisions
• What it takes to lead with clarity, consistency and purpose at scale

Watch the full episode on Capitec’s YouTube channel or Business Day TV.

Watch here

Season 1

Season 1, Episode 11: Turning transactions into trust

Basani Maluleke (Group Executive: Personal Banking) joins host Koshiek Karan to unpack how Capitec has transformed from a traditional lender into a high-scale technology business. In this episode, Maluleke shares how we’re tackling one of our biggest operational challenges – long branch queues. We explain how partnerships with retailers like Pick n Pay help move high‑volume cash deposits to supermarket tills, making everyday banking quicker and more convenient.

At the same time, we’re digitising township economies by placing specialised card machines in the hands of small merchants, making card and QR payments as accessible as cash.

She also explores how our culture of cross-functional problem-solving fuels innovation, why 70% of revenue now comes from transactions and value-added services and how we’re building a resilient, tech-forward ecosystem without losing our human connection.

Episode 11 covers:

• How retail partnerships help reduce branch congestion
• Digitising the informal economy with specialised card machines
• Why we’re becoming a technology business that also offers banking
• The shift from lending to transaction and value-added revenue
• How culture and internal talent drive scalable growth
• Balancing digital innovation with the need for human connection

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 10: The money mistakes costing people millions

Independent certified financial planner Johann Peens joins host Koshiek Karan to unpack the common financial mistakes holding South Africans back, and the practical steps to build long-term security. In this episode, Peens breaks down complex financial decisions into simple, actionable strategies, starting with the non-negotiable foundation of emergency savings. From car finance traps and budgeting blind spots to debt repayment strategies and retirement planning, the conversation focuses on clarity before products and long-term thinking over short-term gratification.

He also shares why financial planning is deeply personal, how frameworks like the 50/30/20 rule create structure, and why tackling debt early can unlock exponential wealth over time.

Episode 10 covers:

• Why emergency funding is the first step in any financial plan
• The hidden cost of focusing only on monthly instalments
• How to use the 50/30/20 rule to structure your income
• Snowball vs avalanche methods for eliminating debt
• Why most South Africans are underprepared for retirement
• How personalised financial planning builds lasting financial security

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 9: How Capitec uses data to put clients first

Blessing Mgaga (Executive Head: Client Experience Delivery) and Navashnee Moodley (Head: Client Experience) join host Koshiek Karan to unpack how Capitec turns millions of daily interactions into simple, meaningful improvements for clients.

In this episode, they reveal our meticulously integrated listening ecosystem, a real-time diagnostic system powered by 24 data streams that track everything from social sentiment to branch feedback. This ‘if it moves, measure it’ philosophy enables us to identify the root cause of issues quickly, refine products daily and build unwavering client advocacy.

Mgaga and Moodley also unpack how we create value-led ecosystems such as Capitec Connect and Live Better, and how AI is used not to replace humans, but to enhance them, ensuring service consultants can deliver instant, accurate support at every touchpoint.

Episode 9 covers:

• How real-time client insight drives product innovation
• The 24 data streams behind our diagnostic engine
• Why weekly leadership reviews keep client experience front and centre
• How products like Capitec Connect and Live Better solve real client needs
• The role of AI in empowering staff and improving human interaction
• How behavioural science will shape the next evolution of client experience

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 8: Rethinking rewards for 25 million south Africans

Kelly Goldsworthy (Head: Live Better at Capitec) joins host Koshiek Karan to unpack what it really takes to run one of SA’s largest financial services rewards programmes – and why simplicity, transparency and real value always win.

In this episode, Goldsworthy reveals how our Live Better programme is breaking industry norms by offering meaningful rewards to all 25 million clients, instead of restricting the best benefits to a privileged top tier. By using data insights and client feedback, we’ve evolved Live Better from basic cash backs to a personalised system that offers real financial relief and everyday savings for every kind of client.

She also shares how we use simple gamification, limited-time offers and clear mechanics to keep clients engaged without complicated point systems or hidden conditions – proving that rewards can build trust instead of scepticism.

Episode 8 covers:

• Why simplicity and transparency are the foundation of Live Better
• The shift from basic cash back to personalised, ‘Smartie box’ rewards
• How data and client feedback expanded the programme to 52 partners
• Using light gamification to drive repeat behaviour and instant engagement
• How real-world financial relief builds brand trust across all segments
• Why we refuse hidden terms and never shares personal client data

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 7: Turning data into defence against fraud

Nick Harris (Head: Financial Crime, Risk Management) joins host Koshiek Karan to unpack how Capitec is using advanced data science to fight fraud long before it reaches clients.

In this episode, Harris breaks down the bank’s pioneering use of graph databases, a “spider web” technology that maps criminal networks and exposes the relationships between fraudsters. Instead of blocking one suspicious account at a time, Capitec can now identify entire syndicates and shut them down early, dramatically reducing victimisation.

He also highlights how the rise of instant payments and smartphone-based scams demands faster, smarter detection powered by AI, and why transparency and industry collaboration are essential to strengthening South Africa’s financial security.

Episode 7 covers:

• How graph databases reveal hidden fraud networks
• Why fraud has shifted from phishing to smartphone and social-engineering attacks
• Capitec’s proactive strategy to block criminals before they strike
• The fight against money-laundering accounts and “bad actor” behaviours
• How AI accelerates fraud detection in an era of instant payments
• Why transparency builds trust and strengthens the entire banking ecosystem

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 6: Banking on the next generation: How Capitec grows Future Leaders

Favour Oluwamakinde and Kendall Le Cordeur, graduates in our two-year Future Leaders Programme, join our host Koshiek Karan to share the highs, lows and hard-won lessons from their ‘baptism by fire’ inside one of SA’s fastest-growing banks.

From tackling real business challenges across fintech, data, risk and operations to learning directly from senior mentors, both graduates reveal how discomfort and failure have been key to their exponential growth. Their story is a candid look at how Gen Z professionals are reshaping the workplace, questioning hierarchies, embracing side hustles and demanding purpose in what they do.

Favour and Kendall offer practical, battlefield advice for graduates starting their careers, while showing how our culture of psychological safety around failure builds resilient, high-performing talent.

Episode 6 covers:

• How our Future Leaders Programme accelerates career growth
• The importance of ‘failing forward fast’ and embracing discomfort
• Why Gen Z talent values purpose, learning and autonomy
• Lessons on turning pressure into performance
• How mentorship and real-world exposure build leadership skills
• Why creating a safe space for failure unlocks innovation and confidence

Watch here

Season 1, Episode 5: How Capitec branches grow with their communities

Azhar Patel (Executive Head: Operations) and Dumisani Ncukana (Executive Head: Business Support Centre, Retail) join host Koshiek Karan to unpack how a deep understanding of our clients’ realities drive both growth and impact.

In this episode, we go beyond banking to explore how our branches become part of the communities we serve. By hiring locally, measuring success through client service scores and feedback and empowering teams to volunteer in their own regions, we build genuine relationships that drive loyalty and trust.

Patel and Ncukana also reveal how leadership at Capitec is built from within, through mentorship, mobility and continuous learning and ensuring that every leader understands the client experience first-hand.

Episode 5 covers:

• Why human connection remains our greatest competitive advantage
• How hyper-local branches build trust and community impact
• The role of client service scores (CSS) in measuring success
• How we ‘push the ladder down’ to grow future leaders
• The link between affordability, simplicity and social impact
• How volunteerism turns purpose into real community change

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 4: Financial fraud: Think twice before you click

Iain Orpen (Head: Fraud Prevention and Detection at Capitec) joins host Koshiek Karan to unpack how fraud in South Africa has evolved and what you can do to protect yourself.

With banking systems built for stronger security, criminals now exploit human emotions through social scams. From fake investments to job seeker traps, invoice fraud, malicious apps and even romance scams.

In this episode, Orpen explains why awareness and caution are your strongest defence and how slowing down before you act can save you from devastating loss.

He also highlights why banks collaborate behind the scenes to fight syndicates, why fraud prevention is a shared responsibility and what practical steps you can take to stay safe.

Episode 4 covers:

• How fraud has shifted from hacking devices to exploiting human psychology
• The most common scams currently hitting South Africans
• Why local scams are fast-moving and high-volume compared to global syndicates
• How banks slow down risky transactions to give clients time to think
• Practical tips to protect yourself from fraud and phishing attempts
• Why awareness and caution are the ultimate defence

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 3: Inside the app that millions bank on

Andy Baker (Executive Head: Technology) and Ravi Govender (Head: Product Technology Services) sit down with Koshiek Karan to unpack how Capitec builds one of South Africa’s most used apps and keeps it simple for nearly 25 million clients.

 From onboarding in under 10 minutes to innovative features like in-app calling, the discussion reveals how our tech teams put client value and simplicity first. Whether it’s fraud prevention powered by data or empowering informal businesses with digital tools, our app is designed to make banking more accessible for everyone.

Baker and Govender share a behind-the-scenes view of how client behaviour drives innovation, why security and personalisation go hand in hand and future innovations like affordable cross-border payments and 30-second onboarding.

Episode 3 covers:

• How Capitec’s app serves 13 million active users daily
• The philosophy of keeping payments simple and fast
• Using data to predict client behaviour and prevent fraud
• How in-app calling set a new standard for client service
• Closing the gap for informal businesses with digital solutions
• What’s next for the Capitec app

Catch new episodes every second week on Business Day TV and on our YouTube channel.

Watch here

Season 1, Episode 2: Welo Health: Using tech to simplify healthcare for all

Zanele Matome (Co-founder & CEO of Welo Health) joins Koshiek Karan to share the powerful lessons behind building a sustainable, people-centred business.

From delivering medication herself in the early days to scaling a healthtech platform that serves corporates and insurers, Matome’s story proves that entrepreneurship is a marathon, not a sprint. It’s about solving real problems, building credibility with customers and investors, and staying true to your long-term vision.

She unpacks how to attract the right investors, why relationships in business are like marriages, and how founders can build negotiation power by creating real value before chasing capital.

Episode 2 covers:

• Why “building in public” is the best way to start lean and validate your idea
• How to pitch vision, not just features or price
• Lessons on reinvesting in your team before taking profits
• The importance of aligning investors with your purpose and values
• How to grow negotiation power by building a product people love
• Why patience, resilience and purpose are the ultimate entrepreneurial edge

Catch new episodes every second week on Business Day TV and on our YouTube channel.

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Season 1, Episode 1: Why millions trust Capitec to keep it simple

Francois Viviers (Executive: Marketing and Communications) and Asha Patel (Head: Brand and Communications) joined us to unpack how Capitec continues to build one of South Africa’s most trusted brands – while moving at 100km/h.



In an era of AI, crypto and decentralised finance, we stand out by staying human. It’s not about following FinTech trends for the sake of it. It’s about making banking simpler, more affordable and truly accessible to South Africans from all walks of life.



Francois and Asha share real insights on how to keep things honest, earn trust and engage meaningfully, especially with SA’s critical and creative youth market.

Episode 1 covers:

• Capitec’s origin story and how our founding principles still guide our brand
• Why clear, simple communication is our superpower
• How to lead with transparency even during crisis moments
• The secret to building credibility with South Africa’s youth
• The role of authenticity and influencer partnerships in driving trust
• How human-centred thinking sets us apart in a digital age

Catch new episodes every second week on Business Day TV and on our YouTube channel. 

Watch here