Scammers pretend to be your bank to scare you into making a payment or giving them your card details. Don’t fall for it.
Scammers scare you into thinking there has been fraud on your account by sending a fake SMS that notifies you of unauthorised activity. Then someone calls claiming to be from your bank’s fraud department.
They might sound professional and even warn you that the bank will never ask for your PIN. But then they ask you to share your card details, make an urgent payment or reverse a transaction to fix the problem. Once you follow their instructions, your money is gone.
If the banner is green, it means you are on a call with us. If the banner is red, it means we cannot verify who’s on the call. Hang up and contact us using the call feature on our app.
Don't rely on caller ID apps to verify calls – scammers use fake caller IDs. Always verify calls on your banking app.
Bank impersonator scams work because they sound real and make you panic. But if you take a moment to pause, verify the call or hang up and call your bank directly, you can stop scammers in their tracks.
