Why is it important to safeguard my personal and banking information?

Criminals use stolen personal and banking information to access your accounts, open credit in your name, or trick you into authorising payments. Safeguarding your info helps prevent fraud, identity theft, and financial loss.

What personal information should I never share?

Never share your ID number, online banking username and password, card PIN, CVV or CVC number, or one-time passwords (OTPs). Capitec will never ask you for these details by phone, SMS, email, WhatsApp, or social media.

How can I spot a phishing message?

Phishing messages often create urgency, contain spelling mistakes, and ask you to click on a link or open an attachment to update details or avoid account closure. Always check the sender address and contact Capitec directly using the official app or website if you are unsure.

What should I do if I think my information has been compromised?

If you suspect that your personal or banking information has been exposed, immediately change your passwords, review recent transactions, and contact Capitec’s 24/7 fraud line to report it and get help securing your accounts.

How can I keep my banking details safer online?

Always access your banking app or website by typing the address yourself, never through links in messages. Use strong and unique passwords, enable app security features, keep your phone and software updated, and avoid using public Wi-Fi to access your banking profile.

Safeguard your info

Scammers want your personal and banking info to commit fraud or steal your money. Always protect your information.

How scammers target your information

They steal your phone while its unlocked and access your personal and banking info saved on it
They access your personal and banking info when you are shopping on fake websites (when you enter your payment details at check out)
They use different tactics to get your card and PIN at the ATM or point of sale

Tips to slam the scams

Never share your banking info like your card information or PIN with anyone, not even friends or family. Your bank will never call, SMS or email you to ask this
Don’t save your banking PINs on your phone, write it down or keep it near your card
If your card is lost or stolen, stop it immediately using one of our easy options
If your phone is lost or stolen, call us immediately to deactivate our app from your phone
Make sure the pin to unlock your phone or device is different to your banking PIN
Activate the screen lock of your phone and use a strong PIN or pattern to unlock it