How to dispute a debit order

How to dispute a debit order

1. Sign in on our app
2. Tap Transact 
3. Tap Debit orders
4. Choose a debit order from the history menu
5. Tap Dispute and choose a reason for the dispute
6. Accept the agreement

Important to note

This is not a cash management tool. Only debit orders of under R800 can be disputed on our app. Only dispute unauthorised debits.

The dispute of a valid debit order could cause:

• A cancelled insurance policy or service, or an unpaid instalment
• A lower credit score and difficulty getting new credit
• Being handed over for bad debt and more costs
• Higher future insurance premiums or arrears interest
• Difficulty entering into other agreements