How can I get credit support from Capitec?

You can get credit support from Capitec through the Contact section in the Credit Hub, via the Capitec banking app, online contact forms, phone support and at a local branch for personalised assistance.

Can I speak to a specialist about my loan?

Yes. Capitec offers specialist support to help you understand your loan options, repayment terms, and credit products suited to your needs. Contact details are listed on the Credit Hub Talk to Us page.

What details should I have ready before contacting support?

Have your account number, loan reference (if applicable), personal details and a clear description of your enquiry or concern ready before contacting Capitec for credit support.

Is credit advice free from Capitec?

Yes — Capitec provides guidance and support to help you understand credit products and make informed decisions. Fees may only apply if you choose a specific loan product.