How do I submit a life cover claim with Capitec?

You can submit a life cover claim by completing the required claim form, gathering necessary documentation (such as the policy details and supporting documents), and submitting these to Capitec’s claims unit via the contact methods provided on this page.

What documents are needed for a life cover claim?

Required documents typically include the original policy document, death certificate, identification documents, completed claim form, and any other information requested by Capitec’s claims team.

How long does it take to process a life cover claim?

Processing times can vary depending on the complexity and completeness of your documents. Capitec’s claims team will guide you on timelines and next steps once your claim is submitted.

Can I track the status of my claim?

Yes. After submitting a life cover claim, you can contact Capitec’s claims unit or check communication channels provided during submission to track the status and next steps.

Who do I contact for help with my life cover claim?

If you need help with your claim, contact Capitec’s insurance support team via the contact details on this page, in the app or by visiting a branch.

Life cover claims

Submitting a life cover claim? Use our easy guide to find out how.

Submitting a claim is easy and we'll help you every step of the way. You can submit a claim using any of these options:

Email [email protected]
Visit a branch
Send Hello to our verified WhatsApp number: 067 418 9565
Call our 24-hour Client Care Centre on 0860 10 20 43

Documents needed

Natural death claims

Original or certified copy of:

The valid identity document of the person logging the claim (the claimant)
The valid identity document of the beneficiary, as well as their banking details (bank name, account number and branch code if they don’t bank with us)
The death certificate
Either of the following forms, fully completed:
- BI-1663/DHA 1663 form: This is a notification of death or stillbirth completed by the Department of Home Affairs
- BI-1680/DHA 1680 form: This is a Death Report issued by the police or other parties authorised by the Department of Home Affairs after a death has been registered
Any other documents or reports needed to assess the claim

Accidental (Unnatural) death claims

All the documents listed under 'Natural death claims'
A police report with the details of the cause of death

When we will and won’t pay

We’ll pay out the cover amounts you’ve chosen for your beneficiaries when you pass away unless:

You die of natural causes within 6 months, or you commit suicide within 24 months of taking out the policy
Your death is a result of unlawful or criminal acts; active participation in war, invasion, acts of foreign enemies, hostilities, illegal strikes, warlike operations, civil war, rebellion, revolution, insurrection or civil commotion
You didn’t provide certain information to us, or you provided false information;
The policy has ended
You have committed fraud