Submitting a claim is easy and we'll help you every step of the way. You can submit a claim using any of these options:
Documents needed
Natural death claims
Original or certified copy of:
- The valid identity document of the person logging the claim (the claimant)
- The valid identity document of the beneficiary, as well as their banking details (bank name, account number and branch code if they don’t bank with us)
- The death certificate
- Either of the following forms, fully completed:
- BI-1663/DHA 1663 form: This is a notification of death or stillbirth completed by the Department of Home Affairs
- BI-1680/DHA 1680 form: This is a Death Report issued by the police or other parties authorised by the Department of Home Affairs after a death has been registered
- Any other documents or reports needed to assess the claim
Accidental (Unnatural) death claims
- All the documents listed under 'Natural death claims'
- A police report with the details of the cause of death
When we will and won’t pay
We’ll pay out the cover amounts you’ve chosen for your beneficiaries when you pass away unless:
- You die of natural causes within 6 months, or you commit suicide within 24 months of taking out the policy
- Your death is a result of unlawful or criminal acts; active participation in war, invasion, acts of foreign enemies, hostilities, illegal strikes, warlike operations, civil war, rebellion, revolution, insurrection or civil commotion
- You didn’t provide certain information to us, or you provided false information;
- The policy has ended
- You have committed fraud
