Bank Better, Live Better

are you in need of credit relief or assistance?

We’re doing everything we can to help you during the COVID-19 crisis. If your income has been affected, speak to us about our credit payment relief and assistance options. Together, we can choose the best, personalised option that will give you time to improve your cash flow without increasing your total cost of credit.

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If you have been affected by a temporary loss of income, we may be able to offer you credit payment relief in the form of a payment break and rescheduling on your loan. There are also other credit assistance options available like reducing your loan instalment, making a payment arrangement on your loan or credit card, arranging a payment plan on your credit card or credit insurance that covers you against unforeseen events or losses.

To apply for credit relief or any other assistance, choose one of the following:

  1. SMS your 13-digit ID number to 30679 and follow the prompts
  2. Email CentralisedCollections@capitecbank.co.za with your loan account number in the subject line
  3. Call us on 0860 66 77 18 for one of our agents to assist you
  4. Visit your nearest branch

Note: Please allow up to 48 hours for a response to your SMS or email.

Credit relief options

Read more about our credit payment relief options that we may be able to help you with below.

 

 

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