Bank Better, Live Better
are you in need of credit relief or assistance?
We’re doing everything we can to help you during the COVID-19 crisis. If your income has been affected, speak to us about our credit payment relief and assistance options and our 100% interest refund (valid until 19 July 2020).
If you have been affected by a temporary loss of income, we may be able to offer you credit payment relief in the form of a payment break and rescheduling on your loan. If you opt in for this, you may qualify for a 100% interest refund on the interest charged during the first 3 months of a payment break or rescheduling taken up between 26 March– 19 July 2020.
There are also other credit assistance options available like reducing your loan instalment, making a payment arrangement on your loan or credit card, arranging a payment plan on your credit card or credit insurance that covers you against unforeseen events or losses.
To apply for credit relief or any other assistance, choose one of the following:
- SMS your 13-digit ID number to 30679 and follow the prompts
- Email CentralisedCollections@capitecbank.co.za with your loan account number in the subject line
- Call us on 0860 66 77 18 for one of our agents to assist you
- Visit your nearest branch
Note: Please allow up to 48 hours for a response to your SMS or email.
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