How to avoid SIM swap fraud

We will never ask for your PIN or password by email, SMS, phone or face-to-face.

How does SIM swap fraud work? 

•  A criminal will contact you posing as a Capitec Bank employee or representative 
• They will ask you for enough personal information that they can use to perform a SIM swap on your number 
• Once they have access to your number, they can use it to take money out of your account 

What can you do about it? 

• Never share your cellphone banking PIN with anyone 
• Use a unique PIN number that only you know. Don’t use common numbers such as birthdays 
• Never save your cellphone banking PIN or any other banking and personal information on your phone 
• Don’t respond to suspicious numbers or messages asking for personal information 
• If your phone is lost or stops working, contact us immediately to cancel your cellphone banking