Bank Better, Live Better
how to avoid sim swap fraud
Never share your cellphone banking PIN or personal info. If your phone is lost or stops working and you suspect fraud, call us immediately.
We will never ask for your PIN or password by email, SMS, phone or face-to-face.
How does SIM swap fraud work?
- A criminal will contact you posing as a Capitec Bank employee or representative
- They will ask you for enough personal information that they can use to perform a SIM swap on your number
- Once they have access to your number, they can use it to take money out of your account
What can you do about it?
- Never share your cellphone banking PIN with anyone
- Use a unique PIN number that only you know. Don’t use common numbers such as birthdays
- Never save your cellphone banking PIN or any other banking and personal information on your phone
- Don’t respond to suspicious numbers or messages asking for personal information
- If your phone is lost or stops working, contact us immediately to cancel your cellphone banking
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