Carlos Moodley: Product Head

You won't want to miss this interview we had with Carlos, our Head of Conversational Banking


Can you tell us about your role? 

As the Product Head of Conversational Banking at Capitec, I oversee and drive the development, implementation, and enhancement of conversational banking products and services, primarily focusing on delivering exceptional client experiences. Their goal is to ensure seamless, intuitive, and personalised interactions between the bank and its clients through various conversational channels, such as chatbots, voice assistants, and messaging platforms.


What is Conversational Banking and why is it important for Capitec? 

Conversational banking is a modern approach to financial services that enable clients to interact with their banks through natural language communication channels such as chatbots, voice assistants, and messaging platforms. It leverages artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) technologies to facilitate seamless, personalised, and real-time conversations between banks and their clients. 

This innovative banking model aims to improve client engagement, enhance user experience, and provide more accessible and convenient financial services. Conversational banking allows clients to perform a wide range of banking tasks, such as checking account balances, transferring funds, paying bills, and getting personalised financial advice, simply by engaging in natural, conversational interactions with their banks’ AI-powered virtual assistant. 

Capitec’s DNA and foundation are built around the client. Conversational Banking supplements this ethos strongly by enabling our vision always to meet our clients in their secured channel of choice and deliver a consistently good, personalised experience across the various mediums of engagement. 


What do you enjoy most about your role at Capitec? 

I love improving our clients’ lives with our well-designed, personalised solutions. To hear our clients, say, “You helped me when I needed you the most”, “Wow, you saved me so much time”, and “I trust Capitec”, really reinvigorates me to push harder for our clients. 


What makes Capitec a special brand? 

The brand exists to make banking simple and transparent so that our clients can live better. This obsession is what drives our staff to always put the client first in everything we do; it is in our DNA.  


Why do you think people should join the Capitec movement and apply for roles with us? 

I think the question you should be asking is, “Do you want to really change South African lives for the better?” “Do you want to join in redefining Banking in South Africa and globally?”, “Do you want to work with the latest global technologies?” If you answer yes to the above, you know what you need to do.

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