Explore your debt relief options

Get a better understanding of debt relief options available to improve your cash flow.

Debt rescheduling

You need to sign a credit contract amendment to agree to the reschedule.

If you reschedule your loan:

  • You pay nothing to reschedule
  • Your monthly instalment will be less
  • You pay off the loan over a longer time
  • Your interest rate will remain the same, but you will pay more interest because of the longer loan term
  • You can pay less interest by increasing your instalment once you are in a better financial position


When can I apply to reschedule my loan?

  • You can be proactive and reschedule your loan as soon as you become worried that you may not be able to make your loan repayment
  • You can also reschedule your loan if you missed a loan repayment
  • There are various rescheduling options available, so we'll ask you questions to help us determine the best option for you


Contact us using one of the following options to find out how we can use debt rescheduling to lower your loan repayment:

  • Whatsapp us on 072 822 1582
  • SMS your 13-digit ID number to 30679 and follow the prompts
  • Call us on 0860 66 77 18 for one of our agents to assist you
  • Email CentralisedCollections@capitecbank.co.za with your loan account number in the subject line
  • Visit your nearest branch

Note: Allow up to 48 hours for us to respond to your SMS or email.


Debt review

You can also consider debt review if debt rescheduling or consolidation does not provide the relief you need. If you’re over-indebted, a debt counsellor can help by restructuring your debt repayments based on what you can afford. The debt counsellor will assess your living expenses and calculates an affordable payment plan.


Some things to bear in mind:

The aim of debt review is to help you manage and repay your debt. Debt review doesn’t mean that your debt gets written off.

Our experience shows that 75% of people under debt review experience no long-term benefits afterwards despite paying all the debt review fees.

Under debt review:

  • You could pay R9500 or more in debt review fees
  • You won’t be able to use your existing credit
  • You won’t be able to get any new credit for up to 10 years afterwards
  • You can only end the process by paying up your debt or if a court finds you not-over-indebted

Speak to us first if you need help. We can look at zero-fee personalised options to improve your situation.

If you earn an income but find yourself over-indebted, you may qualify for debt review.

You are over-indebted when you don't have enough money to repay your debts after providing for your necessary living expenses.

  • Debt counsellor fees are regulated by the National Credit Regulator (NCR). Make sure that all the costs and fees are explained to you before going under debt review
  • The NCR sets the fees – currently a R50 application fee, a once-off administration fee of R300, and a once-off restructuring fee of up to R8 000 for an individual applicant and R9 000 for a joint application
  • There are also legal fees paid at the beginning of the process, and a monthly “after-care” fee of 5% of that monthly instalment, capped at R450

  • A debt counsellor will assess your financial situation
  • If you’re found to be over-indebted, they’ll calculate a single monthly repayment that you can afford to pay towards your debt each month so that you’ll still have enough money to pay your necessary living expenses
  • The debt counsellor will then submit a repayment proposal to your credit providers. If they accept, your debt will be restructured using a consent- or court order
  • For the duration of the debt review period, your credit bureau report will show that you’re undergoing debt counselling

No. You also won’t be able to use your existing credit such as your credit card or retail accounts.

If you've already contacted us and together we've determined that debt rescheduling or debt consolidation are not suitable relief options, you can visit the National Credit Regulator for a list of debt counsellors:


IMPORTANT: Beware of debt relief advertising. The NCR has repeatedly warned consumers about debt counselling SMS and email adverts promising a payment holiday or a savings plan. The NCR has classified this type of advertisement as misleading and prohibited. Debt counselling does not give you a break from paying your debts – you remain responsible for continuing to pay your debts. Read more about this on the NCR website: NCR Debt counselling Press Release: August 2019

It's essential to look at your monthly expenses realistically and only take credit you can afford. Paying off your debt as quickly as possible reduces your total cost of credit and helps you maintain a good credit record. Read more about managing your credit and what to do if you're struggling with debt here.

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