Privacy & Security

keeping your money secure online

Internet banking allows you to manage your money when it suits you. Here's how you can keep it safe.

keeping your money secure online

Secure Internet banking

We have taken great care to offer you a secure Remote Banking portal on the Internet to protect your money using:

  • secure design
  • daily vulnerability assessments
  • 2-factor authentication through your security type (cellphone app or token on keyring). Your security type is chosen during registration

Security elements

Internet banking security tips

  • Ensure that no one has unauthorised access to your computer and cellphone app or token on keyring
  • If you are using a token (on a cellphone or keyring) and you lose it, report it immediately on 0860 10 20 43
  • Don't open suspicious or unfamiliar emails and never click on attachments or links in unexpected emails
  • Poor grammar and incorrect spelling is usually an indication that any email you receive and/or website you visit should be treated with extreme caution
  • Never access the Capitec Bank website through a link. Instead, always type in the address or save the address as a favourite once you're sure that you're on our website
  • Avoid using public terminals like Internet cafés
  • Don't open other websites while you are signed in. Only have one browser window or tab open
  • Install and use the latest antivirus software
  • Ensure that your computer has the latest operating system and browser updates installed
  • Check the digital certificate to verify the authenticity of the sign-in page
  • A green indicator will be displayed in the address bar to confirm that you are visiting a secure website. This indicator varies for different browsers but will always appear in one form or another if the site is secure
  • Keep your sign-in details secret. No Capitec Bank employee is allowed to ask you for this information

keep your money safe online

keep your money safe online

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fica documents info

fica documents info

As an accountable institution, we must comply with Financial Intelligence Centre Act (FICA) requirements. This means that for identification and verification purposes, clients must provide us with certain personal information and documents to open an account.

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