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    privacy & security

    keeping your money secure online

    Banking on the Internet allows you to manage your money when it suits you. Here's how you can keep it safe.

    Other ways to access your account securely from our Remote Banking sign-in page:
    https://direct.capitecbank.co.za/ibank/

    Secure Internet banking

    We have taken great care to offer you a secure Remote Banking portal on the Internet to protect your money using:
    • secure design
    • daily vulnerability assessments
    • 2-factor authentication through your security type (cellphone app or token on keyring). Your security type is chosen during registration

    Security elements

    Username

    This is your account number, which is linked to your Remote Banking (Internet) profile for identification purposes. If you have been using Internet banking for some time, you would have chosen a username during registration. As with all sign-in details, keep your username secret to make it harder for criminals to access your account and lower the chance of identity theft.

    If you call us (0860 10 20 43) with an Internet banking query, we may ask you for your username only. We have to do this to identify your profile so we can help you.

    Password

    Your password is 6 – 18 characters long and includes letters and/or numbers. Choose a password that's not easy to guess or obvious to those who know you. Changing passwords often will stop others from accessing your account at a later stage should they see you typing it while you are signing in. Don't ever share your password with anyone; not even our employees are allowed to ask you for it. This password will be replaced by the Remote PIN when you register for the cellphone app.

    Remote PIN

    Your Remote PIN is a secret number that you choose when you activate Remote Banking for the first time. The Remote PIN must be used on the Internet (and app) when you sign in to Remote Banking or approve transactions. Remember to keep your Remote PIN secret and never share it with anybody. The Remote PIN replaces the Internet banking password when you register for the cellphone app.

    Token password

    If you choose a token on a keyring as your security type, your token will be linked to your profile. It generates unique passwords for authentication purposes during Internet banking sessions. These passwords help keep your account(s) and money secure, and are needed when you sign in to Remote Banking (Internet), pay or add beneficiaries and update your profile details. These passwords can be used once and only for a limited time, so they are useless to someone shortly after they've been generated and used. Unlike passwords sent by SMS, they can't be intercepted as long as the token stays in your possession and you don't enter them anywhere else other than on our Internet banking site.

    Confirmation messages

    If you choose the cellphone app as your security type and you have successfully downloaded and activated the app on your cellphone, you will receive detailed confirmation messages through the app to approve Internet banking sessions and transactions. If you are unable to receive confirmation messages, you will be able to use the app to generate token passwords (see above).

    Validating our Internet banking site

    Every client has their photo taken when opening a Global One facility. Yours will be linked to your Internet banking profile (you can ask the service consultant to update your photograph anytime). Always check that the photograph displayed is you and that it’s consistent with the photographs from your previous sessions. If your profile photograph has changed without your knowledge or you suspect that you are not on our Internet banking website, stop transacting and contact us immediately on 0860 10 20 43.

    Our URL (in the address bar) must be "https://direct.capitecbank.co.za/ibank/". You can verify the digital certificate and check the padlock in the browser.

    Internet banking security tips

    • Ensure that no one has unauthorised access to your computer and cellphone app or token on keyring
    • If you are using a token (on a cellphone or keyring) and you lose it, report it immediately on 0860 10 20 43
    • Don't open suspicious or unfamiliar emails and never click on attachments or links in unexpected emails
    • Poor grammar and incorrect spelling is usually an indication that any email you receive and/or website you visit should be treated with extreme caution
    • Never access the Capitec Bank website through a link. Instead, always type in the address or save the address as a favourite once you're sure that you're on our website
    • Avoid using public terminals like Internet cafés
    • Don't open other websites while you are signed in. Only have one browser window or tab open
    • Install and use the latest antivirus software
    • Ensure that your computer has the latest operating system and browser updates installed
    • Check the digital certificate to verify the authenticity of the sign-in page
    • A green indicator will be displayed in the address bar to confirm that you are visiting a secure website. This indicator varies for different browsers but will always appear in one form or another if the site is secure
    • Keep your sign-in details secret. No Capitec Bank employee is allowed to ask you for this information