PayShap Request lets you send or receive instant payment requests across any bank using just a phone number or ShapID (your number plus @capitecbank, for example 0840000000@capitecbank). You can view and manage your PayShap Requests on our app. You’ll get a notification when a PayShap Request is approved or when someone sends you a new Request.
To send or receive a PayShap payment, you only need a phone number or ShapID (your number plus @capitecbank, for example 0840000000@capitecbank). Make sure we’re set as your main bank on our app or by dialling 1203279#.
Yes. PayShap works 24/7 – even on weekends and public holidays. You can send and receive PayShap payments anytime on our app.
Payments happen in real time and usually reflect within a few seconds.
If your PayShap payment hasn’t reflected, it could be because of:
- Internet connection issues
- Incorrect recipient details
- Temporary delays between banks
- Bank maintenance periods
First, check your PayShap transaction history to see if the money left your account and that the recipient’s details are correct. If the money was deducted, ask the recipient to check their bank notifications or contact their bank to check the payment.